Remote Human resources and recruiting Jobs • Enablement

We're looking for a strategic and detail-oriented Learning & Development Specialist to join our Enablement team—comprising Quality Control (QC) and Learning & Development (L&D)—to drive scalable training and knowledge initiatives for both business and personal banking operations. This role will focus on creating structured learning experiences rooted in instructional design theory, while also ensuring consistent and high-quality training across internal teams and BPO partners.

Worker Operations is hiring a Learning & Development Lead to turn core values into real behavior quickly, consistently, and at scale. You’ll lead a team that builds coaching and training programs to elevate performance in a fast-paced, frontline environment, shaping how support associates show up and ensuring those first impressions reflect our values.