Remote Information technology Jobs · Customer Service

• Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
• Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
• Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.

PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.

• Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
• Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
• Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.

Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.