Monitor applications and infrastructure hosted on Google Cloud Platform (GCP) to ensure reliability and performance. Triage incoming support tickets and alerts, classifying them into Level 2 or Level 3 incidents. Maintain clear documentation for incidents, resolutions, runbooks, and troubleshooting practices. Contribute to the evolution of knowledge bases, playbooks, and SOPs to improve team efficiency.
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We're looking for an IT Support Generalist to be the backbone of our remote workforce, ensuring our employees have the seamless technology experience they need to excel. This is a fantastic opportunity for someone who enjoys a broad range of IT challenges, is committed to exceptional customer service, and is eager to grow their skills in a fast-paced, cloud-first environment.
The Senior Manager for the Professional Services team at Perforce is seeking a Professional Services Engineer to join our team supporting the Delphix product line. In this role, you will be responsible for architecting, implementing, and optimizing Delphix solutions for enterprise clients. You will collaborate directly with customers to understand their technical requirements; design tailored solutions and lead the deployment process from planning through post-implementation support.