Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Ensure compliance with accessibility standards, data privacy, and other legal requirements.
Maintain, update, and manage websites hosted on WP Engine, WordPress, and Webflow.
Implement and support integrations with CRM, analytics, and marketing automation tools.
Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history. They have leading data-driven and technology-enabled digital media and marketing services with teams in the U.S. and the UK.
Able to implement, setup, and configure new client accounts.
Give support to client’s tickets(issues).
Manage multiple websites at the same time.
Coderoad provides end-to-end software development services. They offer the opportunity to work on exciting, real-world projects in a supportive environment, whether it's staff augmentation, dedicated IT teams, or general software engineering.
Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their ITAM capabilities
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.