At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. The AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

As a key member of the System Administration team within Cloud Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. You will contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Design and implement procedure to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members.

The Solutions Architect (SA) will serve as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our Customer Support teams, working toward generating and executing strategic account plans.Lead the technical definition, development and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features.

Lead the implementation of Google CCaaS voice and digital AI Self-Service solutions for large, multi-location contact centers. Interface with clients, lead design decisions and drive towards defining solution requirements and technical design. Serve as a project lead for the Google Delivery practice for assigned Google projects and collaborate with project team members to provide input to conversation design specifications.

We’re looking for an Architect Associate to join our growing Automation Team. In this role, you’ll be involved in enhancing clients’ existing systems, building new systems based on existing solutions, and creating entirely new systems or products. A thorough understanding of the client’s technical environment and the ability to propose comprehensive solutions are essential.

As a Senior Solutions Support Engineer, you will be part of a global team providing technical support. You will troubleshoot technical problems, debug, network, administer systems, update documentation, and create customer solutions while scaling support with coding and scripting.

This role involves collaborating with the Senior Systems Engineer to configure and implement Pro Cloud Server, Sparx EA, and Prolaborate. The ideal candidate will plan and configure Pro Cloud Server, Sparx EA, and Prolaborate implementation, coordinate on modernization efforts, and have experience with Enterprise Architecture frameworks and MS SQL Server.

As a Solutions Architect, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. You will elevate TTEC Digital's relationships with accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges.

The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases). Contribute to fixing bugs and optimizing existing features. Support code deployment, continuous integration, and production issue resolution.

This position requires a bachelor’s degree in computer science and 2 or more years of related experience, as well as fluency in Portuguese, Spanish, and English. We are looking for individuals who can successfully diagnose the entire technology stack, from the front end to the back end, to determine where to start troubleshooting an issue.