Lead and develop a team of 3 product support engineers, building a culture of accountability and continuous improvement.
Build support infrastructure including runbooks, escalation matrices, SLA tiers, and QA processes to ensure resolution quality.
Collaborate cross-functionally with Engineering, Partnerships, and Operations to establish clear boundaries and feedback loops.
Trove provides software and operational infrastructure that enables leading brands to recover value from non-new inventory through resale, trade-in, repair, and warranty claims. Trove is a Certified B Corporation headquartered in the U.S. with a European office in Berlin, fostering a flexible remote workplace and a mission-driven culture.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Translate carrier underwriting guidelines and API documentation into clear engineering requirements.
Evaluate carrier APIs, identify gaps and edge cases, and document requirements across systems.
Build and execute QA test plans and maintain ongoing carrier integration health.
Pathpoint is a full-service wholesaler modernizing the E&S insurance process with smart technology and deep expertise. The company is an early-stage, tech-enabled startup offering unique growth opportunities with a remote-first culture.