We are looking for a Level 2 Technical Support Specialist to assist in the support and development of high-load financial systems, including trading platforms and company infrastructure. Responsibilities include administration of trading platforms, managing server infrastructure, and automating routine processes.

Join the Fluence Digital EMEA team as an Asset Network Integration Technician, focusing on connecting utility scale BESS and renewable energy assets to the Fluence APM systems. Responsibilities include network and data connection, coordinating data collection, and problem-solving to ensure minimal downtime and maximum power generation.

Manage mission-critical data applications and data platform. Drive impact by ensuring the uptime and reliability of applications, onboarding and training data analysts, and streamlining support through process improvements and automation. Collaborate with Platform Engineers, handle inbound requests, and provide technical guidance.

As a Support Engineer II, you'll address support requests, debug Web3 requests, and translate customer issues into actionable items for the developer team. You'll be crucial in debugging customer issues and collaborate to achieve high-quality customer experience, requiring a self-starter with strong communication and ownership skills.

Own and drive our product documentation efforts, working closely with Product Managers, Engineers, and Customer Support to create, maintain, and improve our technical content while setting documentation standards and optimising the documentation workflow. This role ensures that our customers and internal teams have clear, accurate, and well-structured documentation.

The Senior Technical Support Engineer (Senior TSE) diagnoses, troubleshoots, and resolves complex technical issues related to hardware, software, and cloud-based systems. This role is a key escalation point for Tier 1 and Tier 2 support teams, providing in-depth analysis, mentoring junior engineers, and improving support processes.

This critical leadership role ensures efficient IT service delivery, leads an IT team, and drives continuous improvement. Focus on automation and process optimization within ITSM tools. Key aspect of the role is optimizing processes for end-user hardware and software, and ensuring a seamless experience for remote employees.

As a Junior Service Desk Specialist, you will triage tickets, troubleshoot technical issues, and document resolutions to support future AI-driven automation. You'll collaborate with a diverse team and contribute to streamlining ticketing systems to improve service delivery and have the flexibility of a fully remote setup.

As a Technical Account Manager, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy, interface across multiple departments, and build deep, technical relationships with strategic customers. You will work closely with clients to operationalize their solutions from Proof of Concept to “Steady State”.

As an Attentive Solutions Architect, you will drive meaningful business outcomes for customers through custom technical solutioning. Design comprehensive marketing solutions, mapping out architecture, integration with data orchestration systems, data flow, and user interactions. Package the requirements and solution into a SOW.