Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Provide prompt and efficient technical support to internal and external users experiencing product issues.
Investigate and troubleshoot software and platform-related problems reported via phone, email, and chat.
Document issues and resolutions within the ticketing system and escalate complex problems as needed.
Equip is a leading virtual, evidence-based eating disorder treatment program dedicated to ensuring accessible and effective care. The fully remote company is recognized for its strong outcomes, highly-engaged workforce, and inclusive culture woven with a deep commitment to diversity, equity, and inclusion.
Provide day-to-day technical support to end-users via email, chat, or ticketing systems.
Troubleshoot and resolve hardware, software, and network issues for users.
Install, configure, and maintain computer systems, applications, and devices.
HIKINEX is a technology company that works with international teams and systems. The company offers a dynamic and collaborative work environment, emphasizing career growth and learning opportunities.
Provide first-level technical support via phone, email, and collaboration tools for telephony and PBX systems.
Log, prioritize, and track incidents through a helpdesk system, escalating complex issues when required.
Troubleshoot basic software, networking, and telephony issues while following security protocols and maintaining documentation.
The company is a recruitment agency that places candidates with client companies. It operates as a small to medium-sized recruitment firm focused on technical roles, fostering a supportive environment for professional growth.