Responsible for full customer support service of current partner's integrations. The importance of the role is to understand and analyze issues to find appropriate solutions, perform integration protocol testing and delivering excellent customer service with 5 shifts a week.
As a Senior Developer Support Engineer, you’ll play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.