Supervises daily operation of the Collection unit, ensuring compliance with policies and regulations.
Performs collection activity on accounts when subordinates have difficulty collecting.
Reviews the department’s collection activity, identifying trends and assessing unit effectiveness.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity and collaboration.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Lead and manage the implementation of new business end-to-end, maintaining communication.
Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule.
Engage Sales, Solutions, and Operations to validate new business scope.
ALTOUR is a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. They embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions.
Analyze market trends, competitive dynamics and customer data to inform strategic decisions.
Own key workstreams for annual planning and in-year re-forecasting: capacity inputs, coverage strategy, investment tradeoffs, and execution plans.
Develop scalable reporting and dashboards for GTM performance and surface actionable opportunities and risks.
IDC is the premier global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions. They have more than 1,000 analysts worldwide.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Support the day-to-day management and performance of 1 to 3 smaller assigned categories under the guidance of category leadership.
Own essential daily administrative responsibilities that support the health and efficiency of the Category Management function, including new item setup, new vendor setup, item maintenance, pricing updates, and reporting.
Maintain relationships, serving as a reliable point of contact for routine business needs.
Misfits Market is a high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. They deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states.
Collaborate across the organization to document current processes and identify opportunities for improvement.
Analyze root causes of process inefficiencies and develop effective solutions.
Design and implement policies to enhance daily business operations seamlessly.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They value diverse backgrounds, promote work-life balance and trust.
Maximize district revenue by executing national and center-level initiatives.
Train managers and teammates to run world-class entertainment venues.
Identify weaknesses and strengths to increase revenue and develop the team.
Lucky Strike Entertainment is a location-based entertainment platform with locations across North America. They provide experiential offerings in bowling, amusements, water parks, and family entertainment centers, and also owns the Professional Bowlers Association.
Build, scale, and lead a high-performing support team across multiple channels and user groups.
Develop and execute a comprehensive support strategy that serves both internal team members and external customers.
Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They likely have over 50 employees and promote a culture of innovation and putting children first.
Maintain and improve reporting routines, dashboards, and tracking tools.
Coordinate weekly and monthly reporting cycles across teams.
Consolidate cross-functional updates into concise executive reports.
ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing tech skills training and career acceleration programs. They aim to empower 2 million Africans to secure sustainable tech careers by 2030, operating in hubs across 8 cities in Africa and providing access to quality learning and a dedicated network of expert instructors.