Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability.
Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC.
Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.
Support the VP of Engineering with pre-sales tracking and services delivery tasks.
Create and manage proposals, statements of work, change orders, and vendor certifications.
Ensure strong internal customer experience through high communication and professionalism across teams.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services to help organizations minimize risk. The company has grown to over 1,300 employees and is known for its core values, collaborative culture, and rapid growth.
Coordinate execution across Zero Trust maturity assessments, enterprise architecture activities, and system implementation engagements.
Maintain integrated delivery schedules, track dependencies, and support resequencing when delays affect delivery.
Lead recurring contractor delivery reviews and prepare status, risk, and action reports for Government stakeholders.
True Zero Technologies is a veteran-owned small business that focuses on enabling people and technology to achieve quality outcomes. With a people-first culture, they have been recognized as a Best Places to Work honoree and have made the Inc. 5000 list of fastest-growing companies.