Support daily operations, maintenance, and optimization of global B2B e-commerce platforms.
Ensure smooth order flows, accurate product data, and an excellent digital customer experience.
Monitor and maintain Salesforce B2BCommerce, ensuring stable performance and timely issue resolution.
Oterra is the global leader in naturally sourced colors for food, beverages, dietary supplements, and pet food. With over 140 years of expertise, they believe nature got it right the first time and are a fast-growing, international team making natural, healthy food accessible worldwide.
Coordinate daily service team activities and workload distribution.
Provide support to Key Accounts and ensure service performance on-site.
Drive service performance and continuous improvement.
Bruker is a leading analytical instrumentation company, offering advanced solutions across research and development. With over 11,000 employees in over 90 locations, they focus on improving product safety, accelerating time-to-market, and enhancing quality of life through innovation.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Ensure service level targets are met; maintain the right headcount, and calculate call capacity
Undertake majority of call forecasting and agent scheduling for the contact center
Monitor Contact Center telephony platforms Implementation, workflows, and manage new technologies
Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities. Founded in 2021, they serve over 200,000 seniors in 1,500+ communities across 32 states with a team of 1,000+ clinicians and professionals.