- Serve as an on-the-ground operational resource at portfolio companies, working directly with presidents to drive improvements and manage transitions.
- Project-manage ServiceTitan implementations and optimizations, becoming the platform expert to support day-to-day operations and reduce reliance on external consultants.
- Support portfolio-level projects like building operating playbooks, assisting in acquisitions, and providing operational insights to leadership during business reviews.
Teamshares is a mission-driven startup that buys small businesses from retiring owners and transitions them into employee-owned companies using software, education, and community products. They operate with a supportive culture that values work-life balance, encourages growth, and provides equity and comprehensive benefits to all employees.
- Build and scale backend services for member experiences, clinical workflows, and internal operations with a focus on reliability and performance.
- Provide technical leadership across teams through system design, pragmatic decision-making, and clear communication to unblock progress.
- Partner with Product and Design to translate business needs into technical plans and contribute to infrastructure, observability, and delivery practices.
Parsley Health builds an advanced, data-driven functional healthcare platform focused on root-cause treatment of the whole person. The company is the largest functional healthcare provider in the US, with a culture emphasizing speed, ownership, accountability, and collaborative excellence.
- Troubleshoot and resolve technical issues for Twilio customers via support tickets.
- Manage high ticket volumes to ensure timely responses and resolution within SLAs.
- Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.