Design, build, ship and maintain scalable features for the agentic chat loop in North. Take end-to-end ownership of features — from initial design and planning, through implementation, testing, and delivery. Collaborate closely across teams, maintaining high standards for communication, documentation, and testing.
Architect, develop, and maintain scalable backend services for voice and chat AI applications. Lead the migration from PHP/HTTP to a real-time backend framework. Integrate 3rd party APIs such as Twilio (voice), WhatsApp, ElevenLabs, OpenAI and others.
Lead AI and ML initiatives to design and implement production-grade machine learning systems and pipelines. Develop scalable infrastructure for model training, evaluation, and deployment, ensuring reliability and observability. Collaborate with cross-functional teams to drive innovation and efficiency.
Design and implement custom integrations between HubSpot and other business applications. Configure and extend HubSpot CRM using workflows, custom properties, and webhooks. Develop middleware services or automation scripts using Python, Node.js, or PHP to synchronize data and manage API communication.
Design, build, and ship product features across the full stack, including backend, frontend, APIs, and integrations. Collaborate with product managers and designers to create polished, user-friendly experiences. Ensure solutions are scalable, secure, and meet enterprise requirements.
Design, build, and productionize ML models for fine-tuned, Retrieval-Augmented Generation (RAG), and generative AI features.
Build and maintain scalable data pipelines to collect high-quality training and evaluation datasets, including annotation systems and human-in-the-loop workflows.
Collaborate with product and engineering to iterate on datasets, evaluation metrics, and model architectures to improve quality and relevance.