Play a vital role in transforming a new Salesforce Org into a world class Portal (Experience Cloud) where customers, partners and providers will experience self-care, advanced AI and world-class customer service. Designing and developing scalable and efficient solutions and providing technical leadership to the development team. Staying up to date with Salesforce releases.

The Support Software Engineer role is an integral part of our growing engineering team. They will provide Tier 3 technical support, responding to and resolving escalated technical issues from customers for Salesforce and web solutions. This role determines and resolves root causes of customer issues and collaborates as liaison between front line Support, Engineering, Product, and other internal teams.

As an experienced Solutions Architect you will help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions will be the key for success.

Configure the product to meet complex customer needs using Java, Python, JSON, Groovy, Jenkins, GitHub, etc. Collaborate with project managers and customers to ensure SLAs are met. Assist the project managers to gather requirements and consult with customers on the most optimal solution when required. Recognized SME within the implementation team on multiple modules.

Lead architecture for internal integrations with CRMs (Salesforce), ERPs (Workday), multiple CMS platforms, and Marketing Technology (MarTech) tools, ensuring robust, scalable, and secure solutions that meet business needs. Collaborate closely with Salesforce, Workday, and Software architects, ensuring alignment between enterprise IT systems and our AWS Serverless platform.

Lead and mentor a team of software engineers, seeking improvements to established processes and delivering engineering solutions while partnering with business customers to understand their needs. This role requires experience in a high-level programming language and collaboration in a fully remote environment.

The Business Architect will play a key role in gathering, analyzing, and documenting user requirements to support the development of user-centric solutions. Key responsibilities include collaborating with stakeholders to elicit and analyze business and user requirements and conducting user research activities.

The Senior Application Engineer plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department. The role will be responsible for aiding the process of defining and developing the system requirements of our internal business partners and lead the development of technical documentation and provide training on the systems developed.

The Salesforce Developer will design, develop, and implement Salesforce solutions for nonprofit clients, providing expertise in configuration, customization, system integration, and technical risk mitigation. The role involves collaborating with clients and project teams, developing custom code, and staying updated with Salesforce advancements to serve as a mentor