Install, configure, and maintain computer networks, hardware, software, and applications.
Provide technical support to end users via telephone and troubleshoot hardware, software, and network issues.
Document incidents and resolutions within the ticketing system while managing multiple support requests.
Barnes & Noble Education is a leading solutions provider for the education industry, committed to driving affordability, accessibility, and achievement at academic institutions nationwide. The company fosters a culture of inclusion and diversity, with a focus on supporting employees' physical, mental, and financial well-being.
Designs, programs, builds, and deploys software applications supporting business processes.
Drives implementation of new features based on business requirements to enhance user experience.
Collaborates with cross-functional teams to integrate applications and optimize performance.
National Interstate, a member of Great American Insurance Group, specializes in commercial transportation insurance offering risk financing solutions across all 50 states. It is a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace, fostering a culture of integrity, transparency, and collaboration.
Develops flexible, maintainable solutions using guidelines and standard practices.
Participates in planning and user story analysis by providing feedback and understanding requirements.
Documents software changes, best practices, and standards while keeping up with industry changes.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers who celebrate differences and embrace a HUMBLE*HUNGRY*SMART approach to foster inclusion.
Coordinate and support application software installation, data conversion, and system validation in production and test environments.
Troubleshoot and resolve clinical application issues, collaborating with ITG, customers, and vendors.
Manage project plans using JIRA and SmartSheet, track milestones, and report progress to management.
OHSU is Oregon's only public academic health center, providing patient care, leading groundbreaking research, and training healthcare professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics, welcoming people of all backgrounds.
Partner with business stakeholders to gather and refine functional and technical requirements.
Analyze system usage and performance trends to recommend optimizations.
Coordinate user acceptance testing and validate implemented solutions.
Cotiviti is a healthcare analytics and technology company that helps improve healthcare outcomes. It offers a comprehensive benefits package and fosters a remote-first culture with a focus on collaboration and innovation.
Develop and manage custom QuickBase functionalities for the rail division.
Support project management and field data collection web applications for internal and external users.
Provide QuickBase expertise and training to organizational staff and project teams.
Benesch is a growing, multi-disciplined planning, engineering, and professional services firm that enhances infrastructure and communities across the country. With a commitment to inclusion and a strong team culture, we offer opportunities for growth and collaboration among diverse professionals.
Perform deep system analysis across complex enterprise platforms, identifying gaps, dependencies, and optimization opportunities.
Lead solution-focused discussions with business stakeholders, engineers, architects, and QA teams to drive practical and scalable outcomes.
Gather, analyze, and document business and technical requirements, ensuring traceability from concept through delivery.
OBRL is a technology company specializing in Oracle Banking and ERP solutions for the financial sector. They maintain a team of experienced analysts and engineers focused on delivering scalable enterprise systems.
Leads technical working sessions to define solutions and recommends enabling technologies.
Executes business and technical requirements specifications and facilitates elicitation sessions.
Provides second-level troubleshooting and escalates issues while managing system enhancements.
Fulton Bank is a financial services company providing banking and related solutions. The company employs a large workforce and fosters a culture of continuous learning, work-life integration, and inclusion.
Support production operations and assist with software deployments and release activities.
Monitor production environments and troubleshoot operational issues.
Support configuration management and documentation, and coordinate with software engineers and customer stakeholders.
SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, and logistics.
Bridges the gap between business needs and technical solutions by gathering requirements and facilitating communication.
Supports project management by defining scope, timelines, and deliverables, and ensures quality through testing.
Collaborates with stakeholders and provides training to ensure effective use of developed applications.
CapTech is an award-winning national management technology-consulting firm with an enterprising, entrepreneurial environment. With a flat organizational structure and a culture of mutual respect, we hire the best and offer unlimited potential for growth.
Write clean code to develop functional web applications using object-oriented design and design patterns.
Troubleshoot and debug applications, and develop testing and automation frameworks.
Collaborate within an agile framework with a problem-solving attitude.
Alkami is a digital sales and service platform provider for U.S. banks and credit unions, integrating onboarding, digital banking, and data and marketing. Founded in 2009, it has been recognized as a Best Place to Work and is building a culture of growth and excellence.
Design and develop scalable, maintainable software components with emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
Build intuitive user experiences using modern UI frameworks and integrate automated testing into development workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Build and contribute to reliable, scalable code as part of a strong development team.
Execute online marketing strategies including website, email, API integration, and reporting.
Work directly with the Director of IT and team members to drive client success.
Our client is an award-winning, results-driven market leader and innovator in digital marketing, with deep core-expertise in email marketing. They are a creative, high-quality team of developers who drive stellar results for clients.
Support IBM z/OS production environments and IDMS database systems.
Manage production deployments, release activities, and coordinate system changes across technical teams.
Troubleshoot system performance issues and support configuration management and technical documentation.
SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Founded in 1989, it is headquartered in Reston, Virginia.
Own the 1035YellowPages product roadmap, identifying client needs and shipping product enhancements.
Write specs and build them: design and code in C#/.NET, debug across the stack, and coordinate client onboarding.
Become a subject-matter expert within 6 months, using AI-assisted tools to accelerate delivery.
Cooperative Technologies is the only US company providing ceding carrier data for annuity and life insurance exchanges, making its platform the de facto standard for replacement processing. As a small, fully remote entrepreneurial company, it is at an inflection point with the market for US annuity sales projected to double to ~$900B by 2030.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Provide L2/L3 technical support, monitor system health, and resolve complex production issues.
Perform regular health checks, proactive monitoring, and assist with application patches and upgrades.
Investigate data discrepancies, support data extraction using SQL, and develop knowledge base articles.
U.S. Financial Technology built and operates the largest mortgage securitization platform, supporting 70% of the market. We are a team of talented professionals dedicated to innovation and excellence.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.