Source Job

• Act as the first contact for new patients and discuss service offerings with a supportive approach.
• Coordinate patient/provider matching, assist in scheduling patient evaluations, and ensure insurance eligibility.
• Maintain a customer service mindset and demeanor to ensure positive patient experiences.

Rivia Mind is a psychiatrist-owned mental health practice rooted in New York City, serving individuals across multiple states through virtual and hybrid appointments. They provide compassionate, science-based care with an interdisciplinary care model grounded in collaboration, personalization, and clinical integrity.

• Receiving phone calls and fax requests to schedule patients for outpatient tests.
• Completing pre-registration of scheduled patients.
• Ensuring a valid provider order is obtained.

CommonSpirit is a healthcare organization with more than 700 care sites across the U.S. They are committed to building healthy communities and advocating for those who are poor and vulnerable.

• Makes decisions supported by policy based on confidential financial information.
• Utilizes scheduling and registration information to verify coverage and authorization.
• Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies.

CommonSpirit Health has more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Accountable for making decisions supported by policy based on confidential financial information to determine qualification for CICP, Charity programs, or payment arrangements.
• Verify coverage and authorization for all scheduled procedures using scheduling and registration information; populate price estimate tool to decide patient portion.
• Act as a liaison between patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies.

CommonSpirit has over 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services and is accessible to nearly one out of every four U.S. residents. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Maintain full ownership and accountability for initiating phone contact to potential study participants.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status.
• Consistently provide outstanding customer service with every patient interaction.

M3 Wake Research is an integrated network of premier investigational sites meeting clinical research needs. They have close to 30 owned and managed research sites across the country and continue to grow through acquisitions.

• Conduct insurance verification for new referrals and ongoing patients.
• Initiate and obtain prior authorizations for home health services.
• Maintain insurance, authorization, and eligibility information in real-time.

VitalCaring is a leading provider of home health and hospice services. Founded in 2021, they have over 65 locations across the country and are committed to fostering a culture of support, growth, and excellence for their team, ensuring exceptional patient care.

• Reaches out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, make provider appointments and follow ups, etc.
• Creates cases, tasks, and completes assessments in Case Management module for all Hospital and SNF discharges
• Works as a team with the Case Manager to engage and manage a panel of SNP members

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.

• Notify payers of any Hanger Clinic changes
• Work within Salesforce system to ensure integrity of data is clean
• Complete specific payer forms when the Clinic has a change of demographics

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. They have 160 years of clinical excellence and innovation, and their vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace, setting it apart as a leader in the healthcare industry. As an integral part of the team, you'll have the opportunity to join our quest for better health care, with competitive benefits from tuition reimbursement and loan forgiveness to 401(k) matching.

• The Medical Receptionist is the first point of service for our patients.
• Responsible for greeting, registering and scheduling patient appointments.
• Responsible for verifying insurance eligibility and benefits.

Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider. They offer inpatient and outpatient services. They extend a strong sense of family, security, and belonging.

• Proactively outreach to patients via phone to educate them on the care services available to them.
• Meet or exceed performance targets defined as “completed first visits” on a daily basis.
• Research and update patient information, leveraging internal and external data platforms, including EHRs and local market resources.

Strive Health strives to transform the broken kidney care system through early identification, engagement, and comprehensive coordinated care. They are an organization that embraces diversity and supports each other and is the destination for top talent in healthcare.

• Provide a warm welcome and guidance to prospective patients exploring our services.
• Gather comprehensive information from initial inquiries to facilitate appropriate matching with clinicians.
• Explain our services, fees, and payment policies with clarity and professionalism.

Aligned Modern Health is creating a new standard of healthcare. As the largest evidence-based holistic healthcare practice in the Midwest, they operate 16 clinics across Chicago with a rapidly expanding telehealth practice that is currently serving patients in 20+ states and growing.

• Reaching out to health plan members.
• Guiding them toward scheduling their care assessments.
• Giving them the encouragement they need to take that next step.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value their team members and show it through a competitive and supportive package.

• Processes approved physician orders.
• Completes and submits all required documentation in an accurate and timely manner.
• Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.

CommonSpirit Health is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, they are committed to finding new ways to improve the health of patients and the health of the communities they serve.

• Track and manage prior authorization requests, renewals, and extensions.
• Verify member eligibility and benefits to confirm coverage requirements.
• Upload, organize, and maintain member records and clinical documentation accurately and timely.

Leap is a benefits solution company focused on reshaping how life-changing therapies are delivered and financed. They are a fast-growing company that partners with Fortune 500 companies and leading TPAs, focusing on lower costs, improved access, and better care.

• Provides non-clinical administrative support to Case Managers and Care Coordinators.
• Obtains and manages medical documents, ensuring accurate record retrieval.
• Prioritizes tasks based on expedited requests with attention to detail.

Spectrum Healthcare Resources (SHR) delivers systems and processes designed to meet the unique needs of Military and VA Health Systems. They provide physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics and other Federal Agencies.

• Own high-volume inbound patient and provider communication queues.
• Serve as the first point of contact for patients, resolving inquiries in real time.
• Act as a reliable liaison between patients and their care teams.

Oshi Health is revolutionizing GI care with a digital clinic model, providing convenient access to an integrated and multidisciplinary care team. They are dedicated to creating a workplace that prioritizes their team and fosters inclusivity, reflected in their "Best Place to Work" awards.

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings
• Assist members and patients with benefits and insurance information

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. Interacting with 1 in 3 Americans every day, they deliver positive healthcare experiences and improving outcomes.

• Take inbound calls from patients, providers and members
• Support members with their insurance needs, questions or concerns
• Answer inquiries on benefit claims, appeals, and authorizations

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Act as a Gentiva representative supporting patients seeking post-acute care.
• Navigate healthcare options, including post-acute offerings and Medicare coverage.
• Assist in the admissions process by coordinating with Gentiva branch staff.

Gentiva offers compassionate care in the comfort of patients' homes and is a national leader in hospice care, palliative care, home health care, and advanced illness management. They have nearly 600 locations and thousands of dedicated clinicians across 38 states, fostering a collaborative environment.