Oversee daily workflow functions for Periscope requests and assessments
Assist health plan partners and clients with service requests
Maintain accurate record keeping of client communications
Founded in 1997, The Periscope Group is a privately held consulting company providing accurate, timely, and objective reports that help medical management teams serve their most vulnerable populations. Their services now reach all demographics and lines of business across 46 states.
Manage Help Scout and Accounts Receivable processes from start to finish.
Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate.
Act as a diplomat for the brand, handling tense interpersonal situations with tact.
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology, they strive to attract top talent who share their vision and values.
Gather and extract data from various reports and documents.
Organize and accurately enter information into spreadsheets and internal systems.
Ensure consistency, accuracy, and integrity of the data.
EX Squared LATAM builds global teams that help companies scale through technology, talent, and collaboration. It is a friendly, global team that values collaboration and continuous learning.
Provide email support for program applicants and participants.
Manage a trouble ticket queue to track issues from report to resolution.
Provide weekly and monthly reporting on program support activity.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants. EnergyHub has a casual environment, the flexibility to set your own schedule.
Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
Work with customers daily to sustain and improve business relationships and identify customer issues.
Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
Ferrellgas is recognized as one of America’s Most Trustworthy Companies. They are focused on delivering exceptional service and value to their customers. They have tight-knit communities across America.
Providing user support for technical issues (remotely).
Monitoring systems and responding to requests.
Basic database administration.
Futurum Technology helps startups get things done. They employ more than 50 IT specialists and aim to help people and companies around the world develop and improve IT solutions.
Support data readiness for client reporting across several functions.
Review and correct data generated offshore and gather examples for training purposes.
Identify root causes of data quality issues and propose systematic solutions.
EDO is a TV outcomes company with a leading measurement platform that connects convergent TV airings to consumer behaviors. They empower the advertising industry to maximize media impact and are headquartered in New York City and Los Angeles.
Assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service.
Responding to neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email.
Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry.
Pet Supplies Plus focuses on providing better products for pets and making it easier for pet owners to obtain them. With over 750 locations in 44 states, they offer a wide assortment of natural foods, hard goods, and pet services within a streamlined store design.
Maintain and update the Master Tracker for all SKUs.
Partner with brand teams to track and organize PDP assets.
Conduct routine system and content audits to ensure data accuracy.
Brand Momentum is a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal, fostering authentic and enduring human connections across the nation. They have won Canada's Top 100 Best Workplaces® three times and are one of Canada's fastest-growing companies, reflecting their commitment to goodness.
Execute daily systems operations and maintenance as assigned.
Monitor stock levels and implement corrective actions.
Conduct ad hoc analysis of escalated business scenarios and critical SKUs.
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and are upgrading copper to fiber optic technologies in rural markets. Brightspeed is opening a new corporate HQ and is committed to diversity, equity and inclusion.
Receive and process monthly/quarterly sales reports from 50+ third party digital retail partners.
Format and prepare reports for earnings system (currency conversions, rate calculations, data cleanup).
Import and match sales data, review for accuracy, and post to client accounts.
CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As a Downtown Music company, they are committed to modernizing core systems and fostering an agile culture to better serve artists, partners, and fans.
Support the Market Intelligence Manager across a wide range of initiatives.
Organize, clean, and quality check large datasets to ensure accuracy.
Stay up to date with developments across e-commerce marketplaces.
Podean is a global marketplace marketing agency that helps progressive brands unlock their potential on Amazon, Target, Walmart, and other marketplaces. They offer services spanning eCommerce strategy, content creation and optimization, media management, retail operations, and data analytics. Podean values a remote-first culture.
Provide administrative support to various departments.
Manage digital files and ensure accurate record-keeping.
Schedule meetings and coordinate travel arrangements.
TBS Investment & Management Company is passionate about providing administrative support in a remote setting. The company fosters a fast-paced and innovative work environment, offering opportunities to develop professional skills.
Verify the accurate input, integrity, and consistency of data.
Ensure that data processing and production meet established quality standards.
Collaborate with internal teams to resolve data or system issues.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders and operates in 100+ markets, covering more than 90% of the world’s population.
Ensure compliance with company standards and procedures
Monitor SOLV Warranty emails and enter claims and updates in Warranty Tracker
Provide Open Warranty Reports for Warranty Manager, Executives and Owners as requested
SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide. They are committed to building diverse, equitable, and inclusive workplaces that improve communities.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Support Project Managers in delivering great outcomes to our client
Utilize Excel for analysis and presentation of information
Manage collection, input, and accuracy of data in numerous databases
Gabriele Consulting Group (GCG) provides mid-size and large organizations with strategic guidance and hands-on support in solving their most complex challenges. With expertise in mergers, acquisitions, data governance, legal sourcing and eDiscovery services, GCG aims to improve performance, mitigate risk, and realize significant cost savings for clients.
Monitor and process daily inventory transactions to ensure system accuracy.
Reconcile cycle counts and physical inventory checks, investigating discrepancies.
Create and maintain routine reports on all inventory to ensure transactions have posted.
Nutrafol creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Communicate effectively with internal teams, service agents, sales representatives, and management.
Serve as the main contact for customer inquiries, including order status, product details, and program information.
Assess issues and determine appropriate resolutions for both internal and external stakeholders.
MasterBrand Cabinets LLC has been shaping the places where people come together, enriching lives and creating meaningful memories for their customers for nearly 70 years. With stylish products, an expansive dealer and retail network, and dedicated associates, they are the number one North American residential cabinet business.