Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
Work with customers daily to sustain and improve business relationships and identify customer issues.
Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
Ferrellgas is recognized as one of America’s Most Trustworthy Companies. They are focused on delivering exceptional service and value to their customers. They have tight-knit communities across America.
Answer Inbound Calls & SMS: Respond to pet parents with warmth and efficiency, helping with appointment questions and rescheduling.
Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards.
Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle.
Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.
Communicate effectively with internal teams, service agents, sales representatives, and management.
Serve as the main contact for customer inquiries, including order status, product details, and program information.
Assess issues and determine appropriate resolutions for both internal and external stakeholders.
MasterBrand Cabinets LLC has been shaping the places where people come together, enriching lives and creating meaningful memories for their customers for nearly 70 years. With stylish products, an expansive dealer and retail network, and dedicated associates, they are the number one North American residential cabinet business.
Represent the Ollie brand voice to our current and prospective customers.
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Ollie is dedicated to improving the lives of pets and pet parents nationwide by providing human-grade pet food tailored to each dog’s nutritional needs, delivered directly to customers’ doors. As a growing team, they foster a company culture that values its work and team members.
Deliver a positive consumer experience and strengthen brand perception.
Manage inbound consumer calls to diagnose issues and provide solutions.
Use technology to identify products and guide consumers through repairs.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They have transformed their workplace to empower smart, ambitious people to reach their fullest potential.
Provide general advice, book appointments, and triage calls.
Manage online bookings and respond to website inquiries.
Handle client reminders.
Greencross's 13VETS is a dedicated team of Vet Nurses. They provide general advice, book appointments, and triage calls on behalf of their Greencross clinics.
Manage queries from retailers regarding remote services, systems, and databases.
Ensure accurate capturing of remote service processes and identify system gaps.
Ensure data quality of databases are maintained and assist with resolving discrepancies.
Bluecurrent is shaping the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology. They've been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions. They offer a supportive, inclusive workplace with fantastic benefits and growth opportunities.
Be the voice of Nest for our partner practices by responding to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
Help build the resources that scale us by creating and updating self-serve content.
Escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.
Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. They are on track to 5X this year and offer a front-row seat to what building a high-growth startup actually looks like.
Serve as the primary point of contact for customers via phone.
Provide exceptional customer service by addressing inquiries and resolving complaints.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
InteLogix empowers individuals and organizations to achieve their full potential. As a trusted leader, they provide innovative solutions and exceptional services that make a positive impact, believing in teamwork, integrity, and the commitment to excellence.
Develop and nurture relationships with selected accounts.
Be a trusted advisor and expert in DemandFactor offerings.
Manage documentation and address options and integrations from proposal to delivery.
DemandFactor focuses on building strong customer relationships and ensuring clients have a great experience with successful campaigns. They foster growth through excellent campaign leads and great customer service.
Handle customer inquiries and analyze payment history.
Communicate account statuses and recommend solutions.
Maintain accurate records of customer interactions.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. As a Great Place to Work certified company, they have been in business for over 35 years and work with well-known brands.
Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
Ensure customer satisfaction by following up on issues and providing timely updates.
They focus on assisting customers in saving time and money when purchasing commercial kitchen equipment and supplies by offering a customer-centric shopping experience. They are seeking a Customer Service Representative to collaborate effectively with their sales team and e-commerce store.
Complete a brief Customer Service training to learn tools, workflows, and service standards
Help create and update training materials, guides, and process documentation
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value their team members and cultivate a supportive community through their core values of Generosity, Respect, Innovation, Teamwork, and GRIT.
Manage daily service calls and correspondence with customers and field staff.
Provide excellent customer service via phone and email.
Problem-solving and decision-making on service-related issues.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Manage Help Scout and Accounts Receivable processes from start to finish.
Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate.
Act as a diplomat for the brand, handling tense interpersonal situations with tact.
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology, they strive to attract top talent who share their vision and values.
Adjudicate claims in accordance with the Terms & Conditions of the individual pet’s policy
Review medical records, lab results, invoices, and claims forms for complete and thorough assessment
Verify claims coverage through in-depth knowledge of policy Terms & Conditions
Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Oversee the assembly of mass learner and faculty kits in alignment with organizational standards and timelines.
Coordinate with vendors and logistics partners to ensure nationwide distribution of kits, maintaining accuracy and timeliness.
Maintain accurate records of kit assembly, shipment, and delivery using CRM, SharePoint, and other tracking systems.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to elevating education, health, and employment systems. They have graduated nearly 5,000 nurses and are serious about outcomes while having fun.
Thoroughly verifies and explains coverage to Policyholders.
Sets reserves for anticipated losses and arranges required inspections.
Coordinates with other departments and researches customer inquiries.
Mercury Insurance has been helping people reduce risk and overcome unexpected events for over 60 years. They value their team members and offer diverse perspectives to serve customers from all walks of life.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.