Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.
Independently resolve complex CI/CD, software, and infrastructure issues for enterprise customers.
Support customers via Slack, Zoom, email, and community forums while leading retrospectives.
Design proactive tools, publish docs, and mentor peers to evolve the support function.
Buildkite is a CI/CD platform trusted by leading engineering teams at Canva, Meta, and NVIDIA, helping ship software used by over one billion people daily. The company fosters an inclusive remote culture with support for learning, growth, and work-life balance.
Manage operations of a BSS system in a cloud environment.
Handle installations, middleware upgrades, and monitoring based on log files.
Participate in on-call duties and night hour maintenance.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group providing IT and telecommunications services. With over 5300 employees, it is recognized as Hungary's most attractive employer in 2025 and the Most Ethical Multinational Company in 2019.
Implement monitoring use cases under senior direction and support data onboarding, alert configuration, and incident workflow alignment.
Participate in troubleshooting and operational support activities, and assist in configuring and tuning dashboards, alerts, and monitoring rules.
Collaborate with team members to validate monitoring coverage across supported systems and escalate unresolved issues through ITSM channels.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. They have a connected and engaged workforce dedicated to delivering success for clients and the American people.
Troubleshoot infrastructure and application issues, investigate incidents, and drive timely resolution while maintaining clear technical documentation.
Configure and improve monitoring and incident-management processes in collaboration with monitoring specialists and other technical teams.
Design and implement backup strategies, automated deployments, and Infrastructure as Code solutions to improve consistency, scalability, and operational efficiency.
The company operates a modern engineering environment focusing on reliable, secure, and scalable technology infrastructure. It values continuous improvement and collaboration, offering flexible work and extensive learning opportunities.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.