Source Job

• Answer, screen, and route incoming calls, take messages, and log calls in the document management system.
• Obtain insurance coverage, follow up on medical treatment, and request medical records from providers.
• Communicate with insurance companies and perform additional administrative and case-related duties as assigned.

The Ward Law Group is recognized as one of the Best Places to Work, serving the community with compassion and excellence. The firm has offices in Miami Lakes, Manhattan, and Orlando, and is expanding to New Jersey and Texas, fostering a culture of faith, accountability, leadership, loyalty, and service.

• Serve as the primary point of contact for personal injury clients throughout intake and early case management, managing high-volume caseloads daily.
• Handle 50+ inbound and outbound client calls per day while coordinating with medical providers and insurance carriers to ensure case progression.
• Maintain accurate documentation and case files, ensuring timely follow-up and preparation for attorney review or transfer to the appropriate department.

The Ward Law Group is a personal injury law firm recognized as one of the Best Places to Work. The firm is growing nationally with offices in Miami Lakes, Manhattan, and Orlando, fostering a culture of faith, accountability, leadership, and service.

• Lead and coach the Demand Department team to achieve outstanding client results.
• Monitor department productivity and quality through performance reviews and KPIs.
• Improve workflows and operational efficiency to ensure timely case progression.

We are a plaintiff personal injury law firm that invests in our team and celebrates wins together. We provide opportunities for growth in a collaborative and supportive environment.

• Lead and coach the Demand Department team to improve operational performance and client outcomes.
• Monitor productivity, conduct performance reviews, and implement workflow improvements.
• Use case management software like Litify or Filevine to ensure timely case progression.

The Ward Law Group is a fast-growing plaintiff personal injury law firm in the United States. We invest in our team, celebrate wins together, and create opportunities for growth in a collaborative and supportive environment.

• Increase collection of outstanding payments within the personal finance department as an individual contributor.
• Identify accounts with overdue payments and find solutions to bring loans to current status.
• Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.

GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.

• Handle inbound calls from potential clients, qualifying leads and booking consultations with empathy and professionalism.
• Complete intake documentation accurately in Lawmatics and follow up with leads to keep them engaged until their appointment.
• Participate in weekly coaching sessions to improve conversion skills and meet a target of 15 booked consultations per week.

Veta Virtual is a remote staffing company that hires for law firms, including a firm specializing in family law, criminal defense, and estate planning. They offer a supportive culture through remote teams and value reliability, empathy, and results.

• Manage a portfolio of client accounts as the face of Modern Health for high-priority customers.
• Build relationships with global stakeholders including Benefit Managers and HR Executives.
• Drive engagement and retention by using data to make strategic recommendations.

Modern Health is a mental health benefits platform for employers, offering global access to one-on-one, group, and self-serve digital resources. The company is backed by investors like Kleiner Perkins and has raised over $170 million, achieving Unicorn status as the fastest entirely female-founded company in the U.S.

• Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
• Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
• Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.

We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.