Utilize active listening and written communication skills to interact with and support patients.
Manage all care coordination needs, including assisting with platform sign up and scheduling appointments.
Conduct a clinical needs assessment to develop a plan of action for each member.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies as a leading provider of mental health services, providing care for 10 million people.
Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, providing care for 10 million people and are valued at $3.3 billion.
Provide clinical support, psycho education, and connection to appropriate referrals on a clinical phone queue.
Assess for risks, provide crisis support, safety planning, and follow up with high risk members.
Recommend an action plan based on clinical presentation and coordinate connection to appropriate care and services.
Spring Health's mission is to eliminate every barrier to mental health by providing mental healthcare solutions to employers and health plans. Their clinically validated technology delivers tailored care, and they partner with over 450 companies, providing care for 10 million people.
Provide guidance in health insurance and employer benefits across multiple channels.
Help new customers with onboarding and health plan selection.
Assist members with care journey issues, provider selection, and claims.
Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.
Maintain ongoing caseload of individuals to promote engagement and achievement of health goals.
Use relationship-based strategies to support members with social support navigation.
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - in partnership with community organizations. Their model empowers clinicians and care teams to provide compassionate, high-impact care and leverages AI and automation to reduce administrative burden.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Help each new patient navigate the journey into care, from matching with the right therapist.
Be the first emotional touchpoint for individuals seeking mental health care.
Sailor Health focuses on revolutionizing mental health care for older adults, addressing a fast-growing and underserved healthcare segment in America. As a remote-first team, they are thoughtful and collaborative, rooted in purpose, although the exact size of their team is not mentioned.
Serve as an empathetic first point of contact managing queries across multiple channels.
Deliver virtual 1:1 Care Advocate sessions providing personalised guidance on health concerns.
Provide virtual, text-based 1:1 coaching supporting lifestyle and behaviour change.
Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support. Their platform brings together care navigation, a specialist online menopause clinic, and a contraception and reproductive health resource.
Supervise and lead clinical team members delivering services to a portfolio of customers
Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
Spring Health is a mental healthcare company that aims to eliminate every barrier to mental health. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Provide personalized coaching through text messaging using our digital tools.
Support clients dealing with burnout, anxiety, relationship challenges, and other behavioral difficulties.
Guide users by tailoring in-app content and recommending relevant services.
Liven is a self-discovery platform that helps people better understand themselves and transform their lives. They empower coaches to build and grow their private practice without administrative work, connecting them with engaged clients and providing advanced digital tools.
Handle inbound calls and professionally market the practice to new inquiries.
Register new patients and guide them through the onboarding process.
Maintain accurate patient records within Elation EMR and the Hint app.
I am sorry, but the company description is not available in the job posting. The posting focuses on the responsibilities and requirements of the Medical Virtual Assistant role.
Manage communications between patients and doctors and associated documentation.
Collaborate with Customer Service to troubleshoot patient requests pertaining to physician requirements.
Provide clinical feedback in response to patient inquiries involving medication, lab, side effects.
Hone is an online medical clinic transforming healthcare and enhancing longevity. They use scientific advancements to empower individuals to take control of their health. Hone is a remote-first employer with a focus on people and a culture that values collaboration and joy.
Perform objective mental health evaluations to assess symptomatology and functional impairment and determine the appropriateness of leave and workplace accommodations.
Develop and document concise, professional evaluation summaries that clearly articulate clinical rationale, functional findings, and recommendations.
Coordinate with employer representatives and third-party disability administrators to support accurate, timely, and well-informed determinations.
Spring Health aims to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They have partnerships with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care.
Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.
Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary.
Mindoula Health's teams of Care Managers are supported by technology. They aim to revolutionize healthcare by providing comprehensive support and guidance to individuals on their journey of healing and transformation.
Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.
Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.