Supervise and lead clinical team members delivering services to a portfolio of customers
Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Provide direct supervision, coaching, and performance oversight to clinical managers.
Serve as a primary operational liaison between clinical teams and health plan care management teams.
Oversee onboarding and training for care teams and clinical managers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. They cultivate a dynamic and inclusive team environment.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Provides after hours support to members and leaders seeking services.
Problem-solves and assists with high touch and escalated/sensitive calls.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Lead clinicians across Texas, providing clinical leadership and support.
Drive clinical quality by overseeing QA audits and ensuring compliance.
Support onboarding, orientation, and training of new clinicians.
InHome Therapy is dedicated to driving quality care and building high-performing therapy teams. While the job posting does not mention the company size, it seems to have a culture of supporting and developing employees.
Lead and manage the day-to-day operations of the multidisciplinary Care Team.
Ensure clinical care is delivered according to established protocols and evidence-based standards.
Track clinical outcomes and key performance indicators to improve patient engagement and health outcomes.
Salvo offers a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. They bring multidisciplinary virtual care to patients at community specialty care practices. Salvo has raised a Series A investment round from leading healthcare investors. Salvo fosters a culture of constant innovation, marked by relentless curiosity and a sense of empathy.
Lead and develop a team of Account Executives to drive the Rula mission.
Work directly inside medical practices across the Eastern and Central United States.
Shift provider perspective on mental health and equip them with the tools to act on it.
Rula is dedicated to treating the whole person, not just the symptoms and aims to create a world where mental health is no longer stigmatized or marginalized. They are passionate about making a positive impact on the lives of those struggling with mental health issues and strive to be a force for positive change.
Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care.
Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.
Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary.
Mindoula Health's teams of Care Managers are supported by technology. They aim to revolutionize healthcare by providing comprehensive support and guidance to individuals on their journey of healing and transformation.
Clinically supervise Med-Psych and Psych APCs and their care pods.
Provide virtual mental and physical health care via video, phone, and text.
Lead integrated behavioral health services for patients with mild to moderate mental health and substance use needs.
Accompany Health delivers coordinated, whole-person care for patients with complex medical, behavioral, and social needs. They are likely a mid-sized company focused on providing innovative healthcare solutions through a multidisciplinary team approach.
Utilize active listening and written communication skills to interact with and support patients.
Manage all care coordination needs, including assisting with platform sign up and scheduling appointments.
Conduct a clinical needs assessment to develop a plan of action for each member.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies as a leading provider of mental health services, providing care for 10 million people.
Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
Develop and maintain positive working relationships with multiple health plan customers.
Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and have a valuation of $3.3 billion.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Provide management consultation to enhance employee wellbeing and workplace effectiveness.
Coordinate critical incident response requests and deliver virtual support.
Complete management referral intakes and provide guidance regarding EAP protocols to counselors.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier. They partner with over 450 companies and have a $3.3 billion valuation, aiming to make mental healthcare accessible to everyone.
Lead the psychiatry service line and connected departments through subordinate managers/leads.
Develop corporate-wide methods and evaluation criteria for psychiatric care to ensure alignment with evidence-based practices.
Drive results by harmonizing views across Engineering, Product, and Care Ops to build state-of-the-art, technology-driven care models.
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.
Lead, mentor, and develop a team of 7–8 Client Success Managers.
Ensure structured Success Plans are developed and executed for key accounts.
Partner with Sales to drive renewals and expansion opportunities.
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.
Act as a program lead for the SVP, structuring ambiguous operational challenges, defining solutions, and driving high-impact initiatives from decision to execution.
Own the Clinical Ops leadership "front door," including intake and triage; run the operating rhythm and maintain core artifacts, including the OKR tracker and Initiative log.
Act as the critical link between Clinical Ops and partners (Quality/Safety, Product, Finance, HR) to unblock progress, resolve ownership/resourcing gaps, and coordinate complex rollouts.
Midi Health is a fast-scaling virtual care company focused on women’s health, transforming healthcare delivery through a modern, tech-forward platform and a distributed clinical team. The company seems to have a modern, tech-forward culture driven by innovation.
Manage a caseload and deliver exemplary member-centric care as part of the interdisciplinary team.
Deliver coaching and mentoring for quality improvement, best practices, and help drive performance.
Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together. More than 1,700 employers and health plans rely on them to provide information, guidance, and care, empowering health consumers with more choice and higher-quality care.
Manage a team of SLPs through regular meetings focused on clinical coaching, skill refinement, mentorship, and career development.
Serve as the primary contact for SLPs on change communication, and encouraging productive feedback and improvement opportunities while simultaneously ensuring effective information comprehension and transmission.
Conduct evaluations and sessions with appropriate clinical caseload, flexibly with the needs of the organization.
Expressable's mission is to expand access to family-led online speech therapy, empowering caregivers to be active participants in their loved one’s communication journey. They are certified by The Joint Commission and backed by 3,000+ 5-star reviews, redefining how speech therapy is delivered.