Source Job

• Play an active role in member registration and enrollment, including organizing community engagement and outbound outreach calls/texts.
• Engage with a panel of assigned members to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence support, and resource sharing.
• Serve as the primary relationship holder for members with behavioral health needs; provide consistent outreach, follow-up, and re-engagement support, including after ED/inpatient discharge when applicable.

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. They combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.

• Provide exceptional evidence-based psychotherapy to older adults - including Spanish-speaking clients - via telehealth.
• Conduct clinical assessments and intake evaluations using geriatric tools, in both English and Spanish as needed.
• Develop and implement personalized treatment plans, regularly monitoring client progress and adjusting strategies as needed.

Sailor Health is a mission-driven mental health practice dedicated to improving the mental health and well-being of the senior population. They are growing a team of exceptional Clinical Psychologists who want to make a meaningful impact on the lives of older adults – while enjoying flexible scheduling, admin-free work, and a supportive clinical culture.

• Conduct brief client assessments during initial calls
• Provide crisis support, facilitate client admissions, referrals, and resource navigation
• Schedule appointments and verify insurance to ensure a seamless client experience

Kindbridge Behavioral Health is committed to transforming mental health care through compassion, innovation, and flexibility. They specialize in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools.

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups

Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care, and leverage AI and automation to reduce administrative burden. They are deeply collaborative with nurses, social workers, community health workers, and medical professionals.

• Clinically supervise Med-Psych and Psych APCs and their care pods.
• Provide virtual mental and physical health care via video, phone, and text.
• Lead integrated behavioral health services for patients with mild to moderate mental health and substance use needs.

Accompany Health delivers coordinated, whole-person care for patients with complex medical, behavioral, and social needs. They are likely a mid-sized company focused on providing innovative healthcare solutions through a multidisciplinary team approach.

• Review clinical information to meet Medical Necessity Criteria.
• Requires knowledge of managed care contracting and clinical review requirements.
• Ensures accurate information is entered into claims system.

Sentara Health is a not-for-profit integrated healthcare provider based in Virginia and Northeastern North Carolina that has been in business for over 131 years. It has close to a 30,000-member workforce, and diversity, inclusion, and belonging is a guiding principle of the organization.

• Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder across all age spectrums.
• Psychopharmacological management of all psychiatric diagnosed treatment conditions
• Supportive psychotherapy, motivational interviewing and proficiency in trauma-informed approach, harm reduction modeling and patient-centered treatments.

Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. They partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.

• Help families get admitted to mental health treatment programs over the phone.
• Conduct initial assessments of needs and coordinate the admission process.
• Enter notes into Salesforce and provide follow-up to web inquiries.

Embark Behavioral Health provides mental health treatment programs. They are committed to enriching the therapeutic and healing experience through the diversity of its employees and community.

• Build trusting relationships with patients, families, and providers, addressing health questions and care needs.
• Identify medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Strengthen the connection between patients and healthcare providers by addressing barriers and facilitating communication.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, with the goal to make great healthcare affordable, improve patient health, and restore fulfillment for providers. They leverage remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.

• Manage provider schedules and prepare charts for upcoming home visits.
• Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
• Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.

Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.

• Assess member needs in physical health, mental health, and social supports.
• Oversee the development of client care plans and goal settings.
• Connect clients to social services, advocate for their needs, and ensure documentation.

Vynca is dedicated to transforming care for individuals with complex needs, fostering a close-knit community committed to caring for each other and the people they serve. Guided by core values like excellence and compassion, Vynca empowers employees to make a profound difference in providing comprehensive care for more quality days at home.

• Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
• Have a passion for helping members make decisions that will enhance their healthcare experience
• You will be making a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. From best-in-class clinical expertise to personalized and automated solutions, they integrate the power of human touch with data-driven technology in their mission to make healthcare better for all.

• Deliver high-quality, evidence-based psychotherapy to older adults - including Spanish-speaking clients - in a virtual setting.
• Design personalized treatment plans to meet the unique needs of each patient.
• Work independently while being part of a collaborative and supportive care team.

Sailor Health is a clinician-led virtual psychotherapy startup dedicated to improving the mental health and well-being of the senior population. As a remote company, they offer unparalleled flexibility and work-life balance for therapists looking to work from the comfort of their home, while making a meaningful impact on the lives of seniors.

• Maintain full ownership and accountability for initiating phone contact to potential study participants.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status.
• Consistently provide outstanding customer service with every patient interaction.

M3 Wake Research is an integrated network of premier investigational sites meeting clinical research needs. They have close to 30 owned and managed research sites across the country and continue to grow through acquisitions.

• Supervise and lead clinical team members delivering services to a portfolio of customers
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members

Spring Health is a mental healthcare company that aims to eliminate every barrier to mental health. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.

• Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
• Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
• Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.

CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Follow up with patients via email, phone, and/or text to drive patient engagement

Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care. They leverage real-time data and AI-powered insights, empowering providers and patients with personalized treatment plans.

• You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
• Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, professionally and document accordingly that can build patient trust and engagement.
• Accurately track and document work on a variety of internal software tools and platforms.

Evry Health is on a mission to bring humanity to health insurance. They provide high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents.

• Responds to inquiries with professionalism and empathy, providing cancer-related information.
• Meets constituent needs by providing information on ACS programs and cancer-related resources.
• Meets established performance goals and metrics while staying current on policies and procedures.

The American Cancer Society is dedicated to ending cancer, supporting patients, families, and caregivers by providing crucial cancer-related information. A diverse culture comprised of backgrounds and experience, to better serve our communities can be found here.