Source Job

• Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
• Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
• Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.

Zócalo Health is a tech-driven healthcare provider built specifically for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors, aiming to improve the lives of communities with culturally competent primary care, behavioral health, and social services.

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups

Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care, and leverage AI and automation to reduce administrative burden. They are deeply collaborative with nurses, social workers, community health workers, and medical professionals.

• Build meaningful relationships with patients and families, understanding their goals, barriers, and motivators.
• Creating personalized care plans that go beyond diagnoses, addressing social determinants, emotional well-being, and behavioral health when applicable.
• Coordinate care across providers and settings, ensuring safety, quality, and continuity.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.

• Engage and enroll eligible health plan members in supportive care services.
• Educate members on Tuesday Health’s service offerings and support ongoing engagement.
• Provide ongoing telephonic customer service to members and their caregivers.

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers and are shaping the future of community-based palliative care nationwide.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
• Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, professionally and document accordingly that can build patient trust and engagement.
• Accurately track and document work on a variety of internal software tools and platforms.

Evry Health is on a mission to bring humanity to health insurance. They provide high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents.

• Reaches out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, make provider appointments and follow ups, etc.
• Creates cases, tasks, and completes assessments in Case Management module for all Hospital and SNF discharges
• Works as a team with the Case Manager to engage and manage a panel of SNP members

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.

• Provides telephonic assessments of members’ medical, psychosocial, physical and spiritual needs.
• Develops, implements, and monitors person centered service plan and ensures continuity of care across all healthcare settings.
• Educates members on disease processes, preventative health, and quality of life interventions.

MJHS is a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. They foster collaboration, celebrate achievements, and promote fairness for all with comprehensive compensation and benefits.

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings
• Assist members and patients with benefits and insurance information

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. Interacting with 1 in 3 Americans every day, they deliver positive healthcare experiences and improving outcomes.

• Proactively outreach to patients via phone to educate them on the care services available to them.
• Meet or exceed performance targets defined as “completed first visits” on a daily basis.
• Research and update patient information, leveraging internal and external data platforms, including EHRs and local market resources.

Strive Health strives to transform the broken kidney care system through early identification, engagement, and comprehensive coordinated care. They are an organization that embraces diversity and supports each other and is the destination for top talent in healthcare.

• Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
• Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
• Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.

CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

• Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
• Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and provide care for 10 million people.

• Review and follow up on inbound requests from outreach campaigns.
• Utilize prospecting techniques to outreach patients in a personalized way.
• Educate patients on the importance of receiving ordered services in-home.

Sprinter Health focuses on dramatically expanding access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.

• Directly responsible for the provision of direct patient care within the assigned setting, supervising 2-3 associate therapist.
• Directly responsible for the supervision, staffing and coordination of clinical employees within the program’s service lines.
• Conducts ongoing chart reviews to ensure compliance with established standards.

Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. They deliver integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence, fostering collaboration, a patient-first mindset, and career growth.

• Provide outpatient services through our telehealth program.
• Comprehensive benefits package including PTO, medical, dental and vision.
• Additional compensation offered to bilingual candidates (Spanish)!

Brave Health expands access to compassionate, high-quality mental healthcare via technology. They are a community health-centered organization dedicated to ensuring that everyone has access to mental healthcare, especially those receiving healthcare through Medicaid and Medicare.

• Educate recipients about the Pathways Program offerings and enrollment options.
• Introduce managed care choices to recipients and aid in navigating health care and dental plans.
• Cultivate positive relationships with county staff, state agencies, community groups, and recipients.

Knowledge Services is a company that provides workforce management solutions. They are committed to working with individuals with disabilities and providing reasonable accommodations.

• Deliver direct and indirect social work services to children.
• Collaborate with the clinical team to create tailored treatment or IEPs with social work-specific goals.
• Provide insights to staff on cultural, familial, and societal factors affecting student behavior.

Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. They believe learning differences are parallel ways of thinking that should be celebrated! They connect students with qualified professionals while significantly reducing waiting times, costs, and confusion.

• Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Conduct screening on potential client calls.
• Complete all documentation associated with client calls.
• Complete all required reports associated with Needs Assessment/Referral Development.

Pyramid Healthcare is dedicated to offering high-quality care in addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and comprehensive behavioral healthcare, supporting clients at every recovery stage.

• You will be responsible for using your assessment and communication skills to engage with patients in need of clinical support to determine and prioritize their needs.
• Conduct timely telephonic clinical outreach to identified patients.
• Collaborate with PCPs, NPs, and other members of the healthcare team to coordinate care for patients and actively help keep them stable at home.

Vytalize Health is building a market leader in value-based healthcare. They are a rapidly growing organization that embraces the power of AI and encourages innovative, responsible use of emerging technologies in their work.

• Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism

Lantern is a specialty care platform connecting people with the best care when they need it most. They curate a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, delivering excellent care with significant cost savings to employers and their workforces.