Act as a liaison between customers and internal teams.
Manage changes to project scope, schedule, and costs.
I am currently partnering with a company that is looking for a Senior Project Manager. With a focus on customer satisfaction, you'll contribute to enhancing the organization's reputation in the industry, managing change, and overcoming challenges to deliver exceptional results.
Oversee transition from Sales to Customer Success and build stakeholder relationships.
Develop strategic Account Plans and Success Plans to monitor customer health and objectives.
Lead business reviews with customers, identifying solutions and gathering feedback for product development.
Jobgether is an AI-powered platform that connects job seekers with employers. Their AI matching process ensures applications are reviewed quickly and fairly.
Lead enterprise-wide adoption of the Credo AI Governance Platform.
Oversee all customer lifecycle activities.
Define and execute success plans aligned to customer goals.
Credo AI is a venture-backed company empowering organizations to responsibly build, adopt, procure, and use AI at scale. They have built a pioneering platform for context-driven AI governance, AI risk assessment and compliance. Founded in 2020.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion has built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. They are ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, and a Glassdoor Best Place to Work in 2024 & 2025.
Engaging with clients for the successful delivery of projects.
Managing overall company customer interface relationships.
Developing schedules and documentation.
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. Built on the collective expertise of Transact Campus + CBORD, Illumia brings together people, technology, and insight to pioneer the art of the experience across the communities they serve.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as the primary client-facing lead and own end-to-end delivery.
Coordinate internal teams and manage risks, dependencies, and escalations.
Define delivery structure, processes, tracking, and reporting.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. It retains nearly 1000 full-time professionals, and their culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed.
Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms.
Lead multiple projects concurrently. Track action items and enforce accountability across stakeholders.
NICE Ltd. (NASDAQ: NICE) provides software products used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE has over 8,500 employees across 30+ countries.
Coordination of project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Maintain project plans, including schedule and project timeline, team plans, etc.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They have coverage across 5 continents and operate in over 25 countries around the world with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Responsible for the financial, quality and client satisfaction of each engagement.
Serving as primary customer contact and managing overall company customer interface relationships.
Develops project schedules and documentation; defines and assigns work to consultants assigned to Project.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. They were built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities they serve.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Lead end to end project lifecycle, including planning, execution, monitoring, and delivery.
Build and manage project plans, timelines, milestones, dependencies, and resource requirements.
Communicate project updates, impacts, and decisions to stakeholders and executive leadership.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.
Coordinate project management activities for up to 30 to 50 projects at any given time.
Develop in-depth understanding of product scope, timeframes, budgets, and delivery requirements.
Ensure that all projects are delivered on-time and within scope.
IDC designs, develops, and delivers content marketing services and market intelligence programs for ITC industry participants. They equip business and technology leaders with the evidence they need to make confident decisions and has more than 1,000 analysts worldwide.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
Lead the implementation experience for add-on customers.
Identify and mitigate risks throughout the implementation project.
Keep customers informed about the progress of their implementation.
RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.
Serve as the primary point of contact for clients.
Identify project risks and develop mitigation strategies.
Stardog is the leading Enterprise Knowledge Graph platform, turning data into knowledge to power more effective digital transformations. One of Fast Company's Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.
Lead and manage multiple enterprise-level projects and ensure they are completed on time and within budget.
Build and maintain strong relationships with key stakeholders, serving as the primary point of contact for project-related activities.
Identify potential project risks and develop mitigation strategies to address them proactively.
Quiq aims to provide exceptional conversations through humans or AI Assistants. Their Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models for some of the world's largest enterprises.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Plan and execute internal operations and non-technical projects from initiation through delivery.
Gather required data from end users to evaluate project objectives, goals, and scope.
Ensure all project targets and requirements are met and completed on schedule and within budget.
Xsolla is a global commerce company providing tools and services for video game developers to fund, distribute, market, and monetize their games. They have helped over 1,500+ game developers worldwide and are headquartered in Los Angeles, California.