Source Job

• Own the Customer Care Enablement strategy, designing a roadmap aligned with KPIs like CSAT, NPS, and AHT.
• Spearhead AI tool integration across enablement, including generative AI for content and AI-assisted coaching.
• Build scalable learning programs, overseeing onboarding, role-based training, and continuing education.

ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.

• Build data tools for warehouse teams and define operational metrics.
• Provide ad-hoc analytical support and monitor trends to flag issues early.
• Drive global operational improvement and collaborate cross-functionally.

Lime is a global leader in micromobility on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents and is an Equal Opportunity Employer committed to building a diverse team.

• Partner directly with the founder on operational priorities and company initiatives.
• Create accountability systems, workflows, and processes across the organization.
• Develop and maintain dashboards, reporting, and performance tracking systems.

Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.

• Manage day-to-day operations across functional areas, ensuring seamless execution across the full client lifecycle.
• Lead client implementation processes end-to-end, driving cross-functional accountability across teams to deliver on implementation milestones and SLAs.
• Bring together perspectives across teams to present data to Papa’s Executive leadership team and drive decisions to serve our clients and prospects.

Papa is a company built on human connection that provides social support by pairing older adults and families with trained companions, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, and Comcast Ventures.

• Act as the team's data and analytics expert, turning complex transactional datasets into clear answers for audit questions.
• Build expertise in sales and use tax issues and lead adoption of AI tooling for tax controversy work.
• Partner with Tax Tech and manage multiple workstreams, from one-off auditor requests to multi-month data projects.

DoorDash is a technology and logistics company that enables door-to-door delivery of food and goods. The company is growing rapidly and values diverse perspectives, offering comprehensive benefits and a focus on employee well-being.

• Optimize our lead generation, routing, and conversion systems
• Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
• Support day-to-day management of tools across the sales tech stack, build workflows and automations and be first to troubleshoot issues

TouchBistro offers an all-in-one Point-of-Sale and restaurant management system. They have powered more than 29,000 restaurants around the world, and foster an inclusive workplace where all individuals have an opportunity to succeed.

• Serve as a central contributor across customer support, AI quality assurance, and data analytics.
• Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
• Drive actionable insights through data and support district clients with onboarding and technical assistance.

Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.

• Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
• Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
• Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.

Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.

• Own and manage a portfolio of restaurant partners to drive performance and operational reliability on the platform.
• Analyze KPIs, identify trends, and collaborate cross-functionally with Sales, Logistics, and Customer Success to optimize operations.
• Act as an ambassador for Sharebite's mission, visiting partners and client sites as needed to ensure smooth execution.

Sharebite is a food ordering platform that enables companies to feed their employees while donating meals to fight food insecurity. Recognized as a fast-growing company with a mission-driven culture, they have been featured on Inc. 5000 and Fast Company's Best Workplaces for Innovators.