Act as an incident commander during live fraud attacks, coordinating containment and response across teams to minimize fraud exposure.
Build, implement, and tune fraud detection rules, backtesting logic and monitoring performance to optimize accuracy and minimize false declines.
Conduct quality assurance on BPO partner casework, provide coaching, and build AI-powered agents to scale fraud detection and investigation efficiency.
MoonPay is a unified payments platform that makes buying, selling, and using digital currencies as easy as sending an email, powering the entire flow between fiat and crypto. It is a fast-growing, enterprise-grade company trusted by over 30 million customers and over 500 partners, operating with accountability and rigor in a regulated, high-growth environment.
Perform complex fraud investigations using diverse data to accept, reject, or refer transactions.
Assess business chargeback risk and advise small business owners on best practices to protect against disputes.
Demonstrate strong attention to detail to minimize fraud, identify risk, and detect regulatory violations.
Wave helps small businesses thrive to strengthen local communities. It operates in a creative, energetic environment where employees are empowered with the tools to succeed and connect, fostering a culture of boldness, quick learning, and generous knowledge sharing.
Monitor merchant processing activity daily and investigate suspicious activity.
Evaluate patterns in merchant processing activity using internal and external information.
Review system-generated reports to identify potential processing issues and mitigate company losses.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations and growth. They focus on helping businesses get paid quickly and securely, with a platform built in-house that delivers secure, transparent, fast, and accurate payments.
Monitor and improve card program key metric rates.
Perform daily/weekly/monthly reconciliation and resolve discrepancies.
Manage onboarding workflows for new Pay and Card merchants.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Troubleshoot and resolve issues related to customer transactions.
Manage transaction statements to perform reconciliations of company assets.
Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency.
Xapo Bank aims for economic freedom and wealth protection for all, regardless of location. They are a fully distributed team of over 130 employees, working remotely from 30+ countries, fostering a culture of hard work, global thinking, and mutual inspiration.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on accountability, rigor, and trust.
Monitor and analyze information from automated detection systems, tools, and reports
Conduct manual investigations and take necessary actions
Document actions and information found throughout the investigation to develop and maintain case files
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.