Answer incoming calls and emails to provide basic help desk support and troubleshoot user problems, ensuring professional customer service and timely resolution or escalation.
Perform user data corrections, assist with account management tasks like moving accounts and updating contact information, and accurately log all service requests using call tracking software.
Learn fundamental operations of commonly used software and hardware, educate end users on appropriate system use, and provide technical support over the phone with patience during stressful situations.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Assist in the technical operation and testing of fully integrated computer-based systems.
Manage and prioritize a diverse workload of assigned service tickets.
Operate a diverse range of system components, including hardware, software, and mass storage technology.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. CompTech provides services in client-focused practice areas resulting in solutions to organizational challenges, valuing commitment, innovation, and customer satisfaction.
Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.
Provide expert technical troubleshooting for K12-provided equipment and software across phone, chat, email, and SMS support channels.
Deliver outstanding customer service and support for the K12 learning systems, handling order and replacement management for materials and equipment.
Escalate unresolved technical issues to the appropriate Tiered support teams promptly and maintain knowledge of proprietary systems and hardware.
The company provides a suite of K12 learning systems and business applications for education. It is a company with a remote call center environment, focusing on collaborative, team-oriented work and high-quality customer service.
Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, networking devices and hardware peripherals.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.
Act as the initial point of contact for users reporting technical issues or requesting assistance.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Handle customer and internal user requests via chat, email, and phone in English, providing consultations on Edge Network products.
Conduct technical diagnostics to resolve incidents, gather information, and escalate complex issues while using internal documentation to deliver timely solutions.
Identify patterns in technical issues to suggest improvements, share knowledge with the team, and enhance overall support capabilities to prevent reoccurrences.
Gcore is an international cloud and edge leader providing web performance, content delivery, and security services to global industry leaders. The company collaborates with major tech firms and has over 550 professionals dedicated to transforming internet infrastructure and accelerating innovations like AI.
Provide senior leadership and operational management for helpdesk and customer support operations.
Lead helpdesk operations by establishing and managing a 24/7/365 support model.
Manage workforce development and subcontractors by recruiting and training helpdesk staff.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.