Conduct comprehensive clinical assessments and provide solution-focused guidance, advocacy, and support on every call.
Triage crisis calls and coordinate care with providers, facilities, and health services to ensure member safety and access to appropriate care.
Maintain accurate documentation, handle EAP service calls, and resolve member and provider inquiries in accordance with company policies.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy in a remote, team-oriented environment.
Provide emotional and psychological support to employees across client organisations
Respond to inbound and outbound calls, understand presenting needs, and identify appropriate next steps
Refer individuals to counselling and specialist services, including legal, financial, and practical support
CiC delivers Employee Assistance Programmes (EAP) and psychological services to organisations worldwide for almost 40 years. It has built a strong reputation for clinical excellence and supports a wide variety of organisations in enhancing employee wellbeing.
Answer incoming telephonic, text, and chat inquiries, providing psychosocial support and referrals.
Maintain complete and timely documentation of cases in Salesforce.
Collaborate with the remote team and ensure privacy and confidentiality of each help-seeker.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI's dedicated and passionate board and staff support families and provide expert training and resources, operating the National Maternal Mental Health Hotline.
Provide compassionate guidance in individual and group counseling sessions for patients recovering from opioid use disorder.
Plan, facilitate, and document patient recovery, including treatment plans, assessments, and case management.
Collaborate with a multidisciplinary team and provide crisis intervention and aftercare planning as needed.
Taunton Comprehensive Treatment Center provides medication-assisted treatment and counseling for individuals recovering from opioid use disorder. With 14 outpatient programs across Massachusetts and Rhode Island, the team offers a supportive, patient-centered culture focused on whole-person wellness.
Deliver short-term, high-impact psychotherapy and counseling to employees and their families as an independent contractor.
Use Lyra's Connected Calendar platform to manage your schedule, with members booking virtual or in-person sessions directly.
Collaborate with Lyra's Clinical Case Management team while tracking client progress with validated outcome tools.
Lyra Health is a leading provider of mental health solutions for employers, supporting more than 20 million people globally. The company has delivered over 13 million sessions of mental health care and is known for its transformative, evidence-based care model and AI-powered platform.
Conduct Connection Calls with teens and caregivers to assess treatment needs and fit.
Complete CALOCUS screenings, crisis assessments, and suicide risk assessments.
Document findings and coordinate next steps with Admissions and clinical teams.
Adolescent Wellness Academy is a mental health treatment provider offering intensive outpatient and partial hospitalization programs for adolescents. The organization focuses on compassionate, clinically sound care, helping teens and families navigate mental health challenges.
Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Handle and carefully respond to all customer inquiries, resolving issues on the first call through active listening.
Track and document call information for auditing, escalate interactions when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive culture focused on growth and well-being.
Provide real-time support to clients during live virtual group sessions, reinforcing engagement and safety.
Document client participation and behavior, communicating concerns to the clinical team promptly.
Support care coordination and discharge planning to ensure continuity across levels of care.
Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As a newly launched organization, they are building a team of passionate professionals to reshape mental health care.
Provide assessment, diagnosis, and evidence-based counseling to individuals, families, and groups in a virtual/remote setting.
Develop behavioral health change plans and protocols, and provide patient education and skill training.
Perform case management, risk management documentation, and participate in quality improvement initiatives.
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in 1908, it is New Mexico's largest private employer with over 14,000 employees, including 1,200 providers and 4,000 nurses, focused on improving community health.
Provide telephonic screening, brief intervention, and referrals for members with PTSD.
Apply motivational interviewing and phase-based trauma model to support member engagement.
Coordinate care with providers, document in EHR, and collaborate with multi-disciplinary teams.
Spring Health is a global mental health company using an AI-native platform to deliver personalized care and support. It reaches 170 million people worldwide and fosters a culture of AI fluency, human judgment, and continuous learning.
Provide virtual psychotherapy to California clients experiencing anxiety, depression, trauma, and life transitions.
Assess client needs and develop individualized treatment plans using evidence-guided approaches like CBT, ACT, and DBT.
Deliver culturally responsive care and maintain timely clinical documentation.
Open Mind Health specializes in providing culturally affirming, evidence-guided virtual care to diverse and underserved populations. The company has been recognized as one of Fortune's 30 Best Companies of the Year and a top telecare innovator, fostering a supportive and flexible remote culture.
Provide individual and group clinical supervision.
Review clinical documentation and treatment plans.
Guide LGBTQIA+ affirming and trauma-informed care.
Allswell is building the leading mental health services company for the LGBTQIA+ community, providing affirming, evidence-based care. Backed by leading healthcare and impact investors, the team is growing fast and holds a high clinical bar.