Source Job

• Participation in the OTC operation (openstack based cloud technology).
• Ticket administration in our ticketing tool (SNOW, Jira), and work on issues.
• Change implementation on our platform.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was ranked as Hungary’s most attractive employer in 2025. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees.

• Provide excellent customer service by responding to customer issues professionally.
• Own assigned issues through the ticket lifecycle management, including triage and problem-solving.
• Act as the main coordination point, providing clear communication to customers and stakeholders.

The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and quality services across technology ecosystems. They have flexible, remote-first way of working.

• Review user stories and acceptance criteria with the BA or developers.
• Design, maintain, and document manual test cases in ServiceNow Test Management 2.0.
• Execute tests according to release milestones and deadlines.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary's most attractive employer in 2025 according to a survey. They offer IT and telecommunications services with more than 5300 employees, serving large customers in Germany and other European countries.

• Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
• Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
• Execute simple change requests within defined change control windows, following established approval processes.

Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.

• Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
• Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
• Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.

Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.

• Administration and maintenance of opportunities and leads.
• Supporting the sales organization throughout the opportunity lifecycle.
• Preparation of commercial calculations and pricing sheets.

Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees.

• Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
• Logs, classifies, and resolves incidents and service requests, including processing move, add, change, and delete account requests.
• Identifies trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.

• Maintain product backlogs and represent the customer view.
• Prioritize to maximize customer value.
• Be the spokesman of your squad, eg. in PI Planning and to customers.

Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer in 2025, according to Randstad’s survey. They provide IT and telecommunications services with over 5300 employees, serving large customers in Germany and other European countries, fostering an ethical and innovative culture.

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
• Validate and clarify the issue reported and answer how-to questions.
• Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.

Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.