Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations.
Galileo Learning is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. Since 2002, they’ve inspired hundreds of thousands of kids across 70+ diverse communities, becoming a leader in the Innovation Education Movement. They have been named one of the Best and Brightest Companies to Work for in the Nation four times, including in 2024, and they’ve made the Best Places to Work in the Bay Area list over 12 times.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Build and maintain positive relationships with church customers and assist with summer camp registrations via phone, email, and chat
Educate customers on Lifeway's various camps, locations and dates
Provide customers with pricing, scheduling, and other applicable camp preparation information
Lifeway is dedicated to making disciples of Jesus Christ through its resources and services. They foster a Work from Anywhere (WFA) culture, valuing work-life balance with remote-eligible positions and autonomy in work hours, while providing resources for a productive workspace.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Assist clients with researching destinations, resorts, cruises, and vacation packages
Provide support during the reservation and confirmation process
Communicate clearly with clients regarding travel details, timelines, and requirements
Destination Knot assists clients with researching, coordinating, and organizing travel experiences. They are a supportive team, and this role offers structured training and ongoing mentorship.
Assist with reservation and scheduling requests in accordance with established procedures
Communicate with clients to confirm details, provide updates, and answer general inquiries
Maintain accurate client records, booking information, and documentation
Destination Knot is a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. They emphasize organization, clear communication, and a positive client experience across all interactions.
Respond to client inquiries regarding vacation options and travel details
Assist with booking support for flights, hotels, cruises, and vacation packages
Deliver high-quality customer service with professionalism and care
They assist clients with vacation research, reservations coordination, and general travel inquiries. They emphasize a collaborative and supportive team culture.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Be the voice of Nest for our partner practices by responding to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
Help build the resources that scale us by creating and updating self-serve content.
Escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.
Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. They are on track to 5X this year and offer a front-row seat to what building a high-growth startup actually looks like.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Be the first point of contact for users needing help, providing solutions for the best Calendly support experience.
Take a consultative approach to problem-solving and maintain fantastic written communication skills.
Become a Calendly product expert, understand use-cases, scheduling industry, and patiently empathize with customers.
Calendly is a popular scheduling platform. They empower millions to schedule meetings efficiently, experiencing exciting product growth now, fostering a collaborative environment where employees grow and excel.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Coordinate hotel reservations and other travel-related bookings
Provide clients with accurate details about accommodations, amenities, and availability
Handle changes, modifications, and special requests promptly and professionally
Destination Knot is a professional travel planning company dedicated to delivering personalized, high-quality travel experiences. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on exceptional service and attention to detail.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
Respond to inquiries from schools and educators promptly via email, phone and text
Manage and maintain the support inbox to ensure all queries are handled efficiently
Identify trends in queries and recommend process improvements to enhance the school and educator journey
Zen Educate is a technology company with an online platform that helps match schools with teaching staff. By leveraging technology, their smart algorithms can match teachers to the perfect school and help schools find great teachers. They care about the teachers as much as they care about the schools.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
They are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, they combine expert service with deep industry knowledge to help their clients travel with confidence and ease.
Respond to client inquiries regarding vacation options and travel details
Assist with booking support for flights, hotels, cruises, and vacation packages
Deliver high-quality customer service with professionalism and care
They connect travelers with personalized vacation support. The company values a supportive and collaborative team culture, providing comprehensive training for career growth.
Deliver enthusiastic and personalized support to ARB Interactive Prospect and VIP Players.
Work with CS and VIP Management to share insights regarding player preferences.
Identify trending topics impacting sentiment for improvements within the broader organization
ARB Interactive, founded in 2022, is the team behind Modo Casino, a top Social+ platform in the US, and has grown to nearly 200 team members. They were named one of LinkedIn's 2025 Top 50 Startups in the United States and have a collaborative, curious, and fun culture.
Manage relationships with clients and expert partners.
Operational and logistical liaison for learning products.
Manage event schedules and resources.
Informa Connect is part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. They connect customers to information and people that help them know more, do more and be more.