Source Job

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.

We are seeking an Amazon Connect Engineer with expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The role involves designing, developing, and optimizing contact center workflows and integrating decision services. The candidate will ensure seamless end-to-end delivery.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.

• Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.

• Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
• Provide incident response, troubleshoot production issues, and perform root cause analysis.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Architect scalable contact-center solutions using Amazon Connect.
• Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker.
• Integrate with CRMs and enterprise systems through secure APIs and event-driven flows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises.

Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC. Diagnose and resolve ongoing issues with Salesforce and Connect adapters. Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.

JBS only hires individuals authorized for employment in the United States on a W2 basis.

• Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
• Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
• Clearly explain complex solutions to customers and document them for future use.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Design, build, and launch production-grade conversational AI solutions for enterprise clients.
• Collaborate cross-functionally with product managers, designers, and enterprise partners.
• Leverage and contribute to Connectly’s AI platform, working with engineering teams.

Connectly is building the future of conversational commerce in Latin America, starting with WhatsApp. Their 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app that their customers already use every day. They are a VC-backed Series B startup with a world-class team hailing from Meta, Google, Uber, and other top Silicon Valley companies and operates as a hybrid company.

• Become a product expert and trusted advisor
• Build and deliver quality custom demos that WOW the audience
• Overcome technical objections and win the technical sale

Simpplr is the AI-powered platform that unifies the digital workplace, bringing together engagement, enablement, and services to transform the employee experience. More than 1,000 leading organizations trust Simpplr to foster a more aligned and productive workforce.

• Provide pre-sales support, technical product and architecture advice.
• Assist partners in building practices that deliver exceptional customer outcomes.
• Evangelize ServiceNow mindshare to evolve a “ServiceNow First” approach.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.