Provide exceptional and efficient customer service across telephone, email, webchat and social media channels. Use problem-solving skills to support customers, resolve their queries, and create positive experiences. Ensure all customers are supported in accordance with regulatory requirements to protect them, exhibiting excellent attention to detail and knowledge of client processes and products.
This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.
As an Advisor at Monzo, you will speak to customers on the telephone as well as through in-app chat, social media platforms and email. You’ll be the point of contact for customers who feel particularly disappointed in the service and providing crucial feedback to Monzo on how we can make things better.
This role involves working weekend hours and providing support to vulnerable customers, including those expressing distress, thoughts of self-harm, or challenges related to gambling and substance use. The role requires empathy, resilience, and strong customer service skills. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
As a Disputes Expert, you will help customers identify, resolve, and provide support regarding Card Payment Dispute enquiries, solve problems, investigate and evidence through the Mastercard chargeback process, and stay updated with the latest industry trends.
Be the voice of Monzo Business for complex businesses, building trust in the product and service. Manage customer queries, providing exceptional inbound support, and identifying opportunities for customers to get more value from Monzo's products and services. Support businesses through onboarding and growth, uncovering unmet needs and guiding them to relevant features. Spot trends, proactively improve the customer journey, and deliver effortless customer service.
This position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, mentors junior staff.
As a Customer Operations Adviser (COps), you’ll play a key role in ensuring customers have a great experience with their bank. As the first point of contact, you'll resolve customer issues, from lost cards to app support to gambling spend, with empathy and ownership. You'll also identify when to escalate issues to specialized teams.
We're seeking a Remote Contact Centre Advisor to join our team in Hull, delivering excellent customer service in the media industry by handling calls, emails, and live chats to assist customers with subscriptions and advertising.
The Experience Partner 2 manages a portfolio of mid-tier clients across the full customer lifecycle, participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement and growth planning. This role requires a balance of consultative client management and cross functional collaboration.