Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Conduct challenging conversations to assess and manage caseloads of potentially vulnerable customers with empathy and professionalism.
Collaborate with relevant agencies and stakeholders to gather and verify information, making reasoned judgments on complex cases.
Maintain multiple cases simultaneously, ensuring timely and confidential handling while adhering to legal and policy requirements.
We are a global leader in customer experience management, providing outsourced contact center solutions. With over 410,000 employees worldwide, we foster a culture of empathy, collaboration, and continuous improvement.
Resolve customer inquiries related to payroll processing through email, chat, and phone.
Follow established workflows and documentation to ensure consistent case handling.
Develop foundational expertise in payroll systems, processes, and regional compliance.
We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.
Respond to questions and moderate content on the TCLA forum and WhatsApp groups.
Manage the SQE and Future Trainees group chat, launch giveaways, and maintain deadlines.
Create resources such as Application Guides to assist students in pursuing legal careers.
We build the home of the world's best legal talent through technology and community. We are a growing company with thousands of students and law firms using our platform.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Monitor staff performance and provide coaching to achieve targets.
Manage own client portfolio while delivering extraordinary customer service.
Ensure workload balance and promote teamwork.
Navan Premier is a travel management company that provides high-end corporate travel services. It is a growing team focused on delivering exceptional customer service and fostering a harmonious work environment.
Provide world-class care to Maven members by navigating them through digital care and product features.
Manage a high volume of introductory video appointments, prioritize tasks, and deliver exceptional customer service.
Collaborate cross-functionally with Care Delivery, Customer Support, Provider, and Product teams to ensure optimal member outcomes.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. Founded in 2014 and having raised more than $425 million, the company has been recognized as a TIME100 Most Influential Company and Fortune Best Place to Work, with an award-winning culture focused on innovation and inclusivity.
Build relationships with customers and colleagues, sharing best practices across locations.
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles, running over 250 valuation events monthly. We have grown from a pub-table idea into an eight-figure business with 80 co-workers and are on a mission to make our brand universally recognised.
Manage multiple customer onboarding journeys from point of sale to training handover.
Lead onboarding consultations, build relationships, and act as the primary contact for schools.
Collaborate with internal teams, maintain CRM records, and work towards KPIs for successful onboarding.
Renaissance is a global leader in education technology, providing assessments, practice and intervention solutions, and data analytics for schools. We support over 18 million students in over 100 countries and are committed to diversity, equity, and inclusion.
Deliver exceptional customer support to NHS customers via multiple channels, resolving issues and managing service requests.
Manage customer data quality, onboarding, and processing to ensure accuracy and compliance with platform requirements.
Collaborate with teams to deliver virtual training and enable customers to maximize value from the AdviseInc Platform.
We develop software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test newborn hearing. With over 3,000 employees, we are part of global tech giant NEC Corporation and work with governments, hospitals, and public services to improve efficiency.