Looking for Expert COps (Customer Operations Advisers) to join the Payments team to become subject matter experts in Payments by working on some of the most complex payment issues, providing Monzonauts support, and troubleshooting complex customer queries.
As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.
We look after customers that have reached out to us via Facebook, Twitter, Instagram, Tik Tok, You Tube, Blue Sky.... and delivering exceptional customer service with each interaction. We take on new challenges and come across some complex issues to get our teeth stuck in to. The customer is always at the forefront of what we do in Community Management and we always strive for quality.
A strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints ensuring a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. You will optimize customer journeys across various channels and touchpoints to ensure a seamless and positive experience. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa
Lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise. The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions and translate technical security controls into clear, business-relevant language.