Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Monzo is working to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives through Monzo.
Align with internal teams on customers' business priorities and strategies.
Utilize a data-driven approach to adapt customer success plans and timelines.
Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own executive-level relationships within flagship accounts.
Lead complex customer onboarding, implementation, and adoption efforts.
Act as the primary customer advocate within Magnet.
Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.