A strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints ensuring a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. You will optimize customer journeys across various channels and touchpoints to ensure a seamless and positive experience. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa
Lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise. The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions and translate technical security controls into clear, business-relevant language.
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As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio.
As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.
Monzo is looking for a Complaint Handler to join the FOS Complaints Expert team within our Customer Operations team to ensure we offer the best possible service to our customers, even when things go wrong. In this role you will learn about the Financial Ombudsman Service(FOS) and the FOS complaints process at Monzo, handle FOS complaints, and be the point of contact between the Complaints Team and FOS investigators.