Remote Customer service Jobs · AI/ML

Job listings

$145,000–$175,000/yr
US Unlimited PTO

  • Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
  • Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
  • Leverage data and AI insights to proactively manage risks, opportunities, and customer success.

Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.

  • Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
  • Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
  • Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.

Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.

  • Own end-to-end delivery of AI transformation engagements as the single accountable lead from scoping through expansion.
  • Partner with Applied AI Architects to drive measurable outcomes and translate ambiguous inputs into structured engagement plans.
  • Build delivery frameworks, templates, and methodologies that scale consistent, high-quality outcomes across the organization.

Forgd partners with Anthropic to help enterprise customers adopt Claude Code, Claude for Enterprise, and the Claude Developer Platform. They work hands-on with organizations to demonstrate AI capabilities, run proof-of-value workshops, and guide multi-week engagements that change how teams build software and run their businesses.

$148,500–$181,500/yr

  • Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
  • Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
  • Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.