You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment.
As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. Guide clients to achieving their goals, helping them get the most from our platform. Lead business reviews, support campaign strategies, and share helpful insights.
Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner. Contribute to internal and external knowledge base support documentation to drive best practices.
You will provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will work in collaboration with the Sales team to ensure our existing customers maximize their ROI with Ada, as well as explore and land expansion opportunities in your accounts. You will be responsible for guiding and supporting customers after their initial purchase, ensuring successful adoption of Ada’s product and fostering their long-term success.
As a Technical Support Specialist, you will maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams. The mission is to build, deepen and grow relationships with our customers, solve problems and help customers, and spot problems and identify patterns.
As one of our first support specialists at Vesta, you’ll work closely with our customers to guide them on our product, troubleshoot and escalate issues to our product and engineering teams, all to ultimately make our customers successful. You will also troubleshoot issues, collaborate with engineering teams, and document product functionality.
Own the onboarding journey for new clients from post-sale through successful implementation. Act as the main point of contact during the first 30–60 days of the customer lifecycle, ensuring clients are not only up and running on our platform but fully empowered to use it effectively. This role requires strong technical acumen, excellent time and project management skills, and outstanding communication abilities.
As a Product Support Specialist at Linear, the role involves contributing to the future of the product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. Main responsibilities include supporting customers, investigating and resolving inbound customer issues, partnering with the engineering team, and leading strategic projects.