Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.
Provide Tier 1 technical support to customers through phone and email, troubleshooting issues with a leading learning management system.
Investigate and document reported technical issues, escalating complex cases to Tier 2 support when appropriate.
Collaborate with internal product teams and participate in a rotating on-call schedule to support high-severity incidents.
They provide a leading learning management system (LMS) to educational institutions, helping them maintain reliable digital learning environments. The culture is customer-focused and collaborative, with a distributed team working remotely.
Own and scale the Admin Copilot subscription business, including revenue forecasting, expansion, and retention.
Expand the delivery service catalog through AI-enabled tools and productized solutions to drive proactive optimization.
Lead, develop, and hold a team of Technical Account Managers to high technical and delivery standards.
Total Expert is the Customer Operating System for financial services, combining context and action to help humans and AI Assistants engage customers. Since 2016, they have enabled more than seven trillion dollars of funded loan volume.
Manage a portfolio of enterprise customers throughout their post-sales journey as the primary technical point of contact.
Drive product adoption, customer satisfaction, and successful renewals while identifying growth opportunities.
Collaborate with Sales, Support, Product, and R&D teams to resolve issues and capture customer feedback.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.
Own escalations end to end, driving technical issues to resolution.
Diagnose pricing and sync issues by digging into logs, SQL, and code.
Translate complex algorithm behavior into clear explanations for hosts.
AirDNA is a technology startup providing data and business intelligence for the vacation rental industry, tracking over 10 million properties. The company has offices in Denver and Barcelona and fosters a data-driven culture with values of Happy, Hungry, and Honest.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Partner with enterprise and scaling customers to execute post-sale functions and deliver ideal integration outcomes.
Act as a trusted collaborator to manage customer success plans, escalations, and internal documentation.
Monitor industry trends and product enhancements to help customers navigate healthcare interoperability standards.
Redox is a healthcare interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations. The company is a remote-first, collaborative team processing over 1.2 billion messages per month.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.