Remote Customer service Jobs • APIs

Serve as a strategic partner to customers, guiding them through adoption, success planning, and continuous value realization. Collaborate closely with Technical Account Managers and internal teams to ensure that every customer achieves success with Keboola. Identify and drive upsell and cross-sell opportunities to expand customer value and help design and implement scalable processes within the Customer Success organization.

Serve as the critical link between our customers, our Customer Success team, and our Product and Engineering organizations. Ensure customers have an exceptional experience by providing high-quality technical support, troubleshooting complex issues, and trending themes internally. Diagnose issues across APIs, integrations, and data pipelines, while collaborating closely with Product and Engineering to ensure a seamless experience.