Take end-to-end accountability for customer service delivery hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. This role involves managing service quality, optimizing portfolios, finance activities and collaborating with top management to drive success.
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Shape the future of Postgres by helping customers adopt faster, grow faster, and stay longer. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. Diagnose risk, map success plans, deepen multithreaded relationships, and help push what great CS looks like; powered by AI, driven by data, and always human.
We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in America. You will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran, acting as a trusted advisor to our customers.