Remote Customer service Jobs · Communications

• Design and optimize AI chatbot playbooks and conversational flows.
• Monitor and analyze Chatbot performance to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

• Perform mathematical computations and process payments.
• Provide customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.

Respond to customer inquiries across various channels including social media, email, phone, text, and live chat. Moderate the Facebook Group and other brand communities. Identify emerging topics across social channels and translate them into actionable insights.