The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. This role involves partnering with Sales, working with internal Operations during hardware installation, and collaborating across the organization for ongoing product delivery. This critical role within Pano’s Go-to-Market team will help empower and accelerate this change.
In this role you will strategically manage and achieve project goals through individual efforts. You will maintain control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. You will also build and nurture strong customer relationships, providing day-to-day advice and support.
Stellic is seeking an exceptional Customer Support Team Lead who combines technical expertise with strategic leadership to elevate our customer support experience. You'll lead a team of Technical Support Analysts while driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.