Serve as the expert for ComPsych services with customers, exhibiting a thorough understanding of absence management, departmental procedures, and tools.
Maintain and develop relationships with assigned customers, ensuring company goals are met and clients' needs are addressed within the assigned book of business.
Investigate, review, and resolve client concerns, communicating resolution or partnering on next steps to ensure customer satisfaction.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The company serves over 75,000 customers and 160 million lives globally, combining technology with human expertise to help organizations thrive.
Manage day-to-day communication with assigned customers via email, phone, and online meetings to ensure satisfaction and retention.
Proactively identify customer needs, issues, and business opportunities, coordinating with internal teams like operations and warehouse for efficient resolution.
Conduct regular business reviews, support onboarding and training for new customers, and maintain accurate records in CRM systems.
YQN is a leading one-stop international logistics online services platform, offering comprehensive services such as FCL, LCL, air freight, and customs clearance. The company applies internet and digital technology to optimize cross-border supply chain logistics and has developed strategic partnerships with carriers like COSCO Shipping and Maersk Line, operating with a mission of 'Simple shipping and easy freight'.
Serve as a senior technical expert for da Vinci Surgical systems, managing customer technical relations and ensuring system reliability and uptime.
Independently schedule and perform planned and unplanned service appointments, provide on-site technical support, and engage in service contract renewal discussions.
Analyze customer requirements for system installation, provide training in operating room environments, and manage administrative duties including spare parts inventory and documentation.
Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system to make surgery smarter, safer, and more human. The company is a team of engineers, clinicians, and innovators united by a purpose to transform healthcare, working on challenging and deeply meaningful projects that have the potential to change lives.
Drive retention and growth by serving as a trusted point of contact throughout the entire customer lifecycle.
Monitor customer health, proactively identifying risks and championing customer product priorities to influence the roadmap.
Build and sustain strong, trust-based relationships to ensure customers continuously realize measurable value.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence with solutions that unlock actionable insights and drive automation. It is an employee-centric company of nearly 4,000 people, fostering a positive, inclusive workplace culture with a focus on career development, wellbeing, and community impact.
Ensure high customer satisfaction by building strong relationships, conducting regular check-ins and business reviews to help customers achieve their desired outcomes.
Achieve key KPIs such as customer satisfaction scores and retention rates, and use performance data to drive continuous improvement initiatives for customers.
Work cross-functionally with departments like Commercial and Sales Enablement, and develop comprehensive product knowledge to support seamless customer experiences and operational queries.
NIQ is the world's leading consumer intelligence company, delivering a complete understanding of consumer buying behavior to reveal new pathways to growth. It is an Advent International portfolio company with operations in over 100 markets, covering more than 90% of the world's population, fostering a diverse and inclusive workplace.
Build and manage senior-level strategic relationships with MLS leadership to align product value with member needs.
Develop and execute tailored strategies to drive product adoption, revenue growth, and market presence within partner territories.
Serve as the internal advocate for partners, collaborating cross-functionally to influence product roadmap and ensure alignment with MLS opportunities.
CubiCasa develops scalable technology for acquiring property interior data, specializing in floor plan creation via a mobile app for real estate professionals. The company values collaboration, simplicity, and customer focus, with a culture that prioritizes quality of work and innovation, supporting over 35,000 partners.