Lead and develop a high-performing Customer Success team, creating a culture of accountability and continuous improvement.
Own the Customer Success operating model, customer lifecycle, and engagement framework to ensure customers realise measurable value.
Champion the Voice of the Customer, ensuring customer insight informs product development, service improvements, and business strategy.
Aveni is redefining how financial institutions use AI, building production-ready agentic systems that replace fragmented processes with intelligent, end-to-end workflows. The company has been recognised as Fintech of the Year for two consecutive years, is backed by leading investors, and is scaling quickly with a remote-first, inclusive culture.
Own overall retention and expansion targets and be personally accountable for NRR and churn outcomes.
Coach, enable, and actively support the CS team to deepen accounts and reduce churn, including stepping into strategic accounts when needed.
Build and refine a scalable, repeatable Customer Success playbook from onboarding through renewal and expansion.
EULER is the AI-native PRM for modern partnership teams, replacing manual work and turning partner activity into repeatable revenue. The company grew 600% YoY in 2025, serving industry leaders with a fast-paced, intentional culture focused on delivering real value.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.