Remote Customer service Jobs · Customer Success Strategy

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Global 4w PTO

  • Build and lead the Customer Growth function spanning CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.
  • Own segmentation and coverage strategy across the full customer base, deciding how RevenueCat helps customers grow.
  • Drive product adoption and create a customer-insight loop that turns frontline evidence into product and education improvements.

RevenueCat removes the headaches of building and scaling in-app subscriptions. It's a remote-first crew of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.

  • Own the success, retention, and growth of a portfolio of strategic district partners, focusing on student safety and well-being outcomes.
  • Build trusted relationships with district leaders and drive product adoption through consultative success plans and cross-functional collaboration.
  • Manage end-to-end renewals, identify expansion opportunities, and navigate complex implementations with accountability for retention.

Gaggle provides student safety, well-being, and educational technology solutions for K-12 school districts. The company works with district partners across the U.S. and emphasizes a cross-functional, team-based culture.

  • Lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion.
  • Oversee customer success, professional learning, product enablement, analytics, and support capabilities for K-12 districts.
  • Build trusted partnerships with district leaders and translate customer needs into scalable strategies.

The partner company specializes in K-12 education technology, helping districts improve student outcomes through effective implementation. It is a remote-first organization with a collaborative culture focused on meaningful impact.