Empower customers to continuously improve their security outcomes. Responsible for driving customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption and providing ongoing assistance. Act as a trusted advisor, helping customers achieve their cybersecurity goals and maximize the value of their investment. Develop great relationships, and help customers unlock the power of Red Canary.
Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey. Acts as the "voice of the customer" inside the company. Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments. If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security— we want to hear from you!
Empower our customers to continuously improve their security outcomes. A commercial CSM is responsible for driving customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption and providing ongoing support. Act as a trusted advisor, helping customers achieve their cybersecurity goals and maximize the value of their investment. This role will develop great relationships, and help customers unlock the power of Red Canary.