Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for UK clients, ensuring satisfaction and value realization.
Champion customer interests within the organization, influencing product direction and enhancements.
Cyberint is a market leader in External Risk Management, helping organizations detect and respond to external threats. Recently acquired by Check Point, the company boasts an award-winning culture and was recognized as one of the world's best places to work.
Deliver training and advisory support to partner nations on counterterrorism investigations involving gaming and online platforms.
Apply digital evidence collection, OSINT, and analytical tools to strengthen investigative capabilities.
Develop SOPs, training materials, and multi-agency coordination mechanisms for institution building.
Culmen International enhances international safety and security, strengthens homeland defense, and optimizes government operations. With experience in over 150 countries, they support clients in challenging environments.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Serve as strategic technical advisors to customer stakeholders, driving platform adoption, optimization, and measurable business value.
Deliver structured TAM engagements including onboarding, operational reviews, and value realization activities.
Translate platform telemetry and customer feedback into actionable guidance to advance platform maturity and reduce risk.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Recognized as a Leader in the Forrester Wave for Microsegmentation, the company strengthens cyber resilience for infrastructure, systems, and organizations worldwide.
Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.
1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.
Serve as the primary advocate for assigned customers, building relationships up to the C-level.
Monitor customer utilization trends and KPIs, providing proactive recommendations and managing the renewal pipeline.
Collaborate with internal teams to align product roadmaps and support activities with customer strategic objectives.
Saviynt is an AI-powered identity platform that helps organizations manage and govern access to applications, data, and business processes. They are a high-growth company serving Fortune 500 companies and government institutions, fostering a welcoming and positive work environment.