Remote Customer service Jobs · De-escalation

• Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
• Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
• Take ownership to continuously optimize your performance and ability to add value to Kraken.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.

• Actively align the goals of our external partners with the Nabis Mission.
• Monitor and participate in all external communications to Brands and constantly work with Operations Managers to improve communication.
• Train Brands to use the Nabis portal in the most efficient way to align with internal SOP's, while obsessing over the customer.

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. They are building an innovative technology-first platform to scale the entirety of the cannabis industry and are backed by Y Combinator.

• Manage inbound and outbound communications to address guest experiences post-service
• Provide empathetic conflict resolution and mediation to support guest retention and satisfaction
• Serve as a guest advocate by reporting trends, high-risk, and sensitive situations to management

Jobgether is a platform that connects job seekers with employers. They use AI to match candidates with roles and streamline the application process.