USD/year
Acumatica is hiring a Customer Success Manager for our growing team! This role reports to the Senior Manager, Customer Success. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices.