Taking care of clients is at the heart of Alan's business, and User Care Experts are on the frontline to answer members, solve their problems, and offer an amazing customer experience; responsibilities include dealing with member requests, improving processes, coaching junior members, and contributing to various projects.

Handle back office tickets, provide online enquiries and email replies services to customers and customer complaints. Support other business units with customer liaison. Candidates should be proficient in both Japanese and English.

Manage and coordinate the collection of delinquent payments for auto loan accounts by performing delinquent account collection calls, emails, or text messages. Set up payments, prepare accounts for pre-repossession, perform skip trace duties, and communicate with clients.

Assist an apparel partner from New York by communicating with their customers, artists, and fulfillers via email or live chat using Zendesk. Provide order status updates, help customers with exchanges and damaged items, and address pre-sale and transaction inquiries. Offer support in editing orders, and work rotating shifts from the comfort of your home in Romania.