Remote Customer service Jobs • English

Drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs. Serve as the primary liaison between clients and internal teams to deliver timely, high-quality immigration and relocation solutions, support platform adoption, and identify opportunities for account expansion.

ModSquad has partnered with a top music streaming platform and is seeking friendly, people-focused Customer Support professionals to join our fully remote team. As a team member, you will respond to customer inquiries via inbound messages in Dutch and English.

As a Care Expert, you will transform member requests into delightful experiences by providing meaningful solutions, swift responses, crystal-clear information, and transparent guidance. You'll master the French healthcare system and the unique needs of Alan's B2B partners, turning complex healthcare questions into human experiences. You'll dedicate time to member support and driving innovative Care projects, such as process excellence and team impact through project leadership opportunities.

This position offers the opportunity to coach and mentor Tier 1 staff from the day they leave training. You will be responsible for ensuring that your team has the resources necessary to be successful. Coaching and mentoring your team toward accountability and best behaviors will ensure we are providing the very best experience for our customers.

Assist passengers primarily via chat and occasionally via phone, manage flight bookings, changes, and cancellations, provide information on flight schedules, pricing, and services and handle customer queries with empathy and professionalism using ticketing systems and internal tools effectively.

Handle customer inquiries, provide timely resolutions, and build strong customer relationships. Identify opportunities to convert free users into paid customers through upselling strategies, while collaborating with internal teams to resolve issues. Keep customers informed about new products and features, and engage with community platforms to gather user feedback.

Provide email and chat support (no phone calls!) to Spotify users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.