Review and moderate user content for policy compliance.
Identify risks, escalate cases, and audit quality.
Collaborate with teams to improve safety workflows.
This role is with a partner company focused on trust and safety and improving online interactions. It runs large-scale platform safety operations with a collaborative, growth-oriented culture.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Support users with back pain via phone, email, or chat, empathetically guiding them through digital therapy.
Diligently document patient data and coordinate with doctors and insurance companies on billing and coverage.
Resolve technical issues, provide regular reports, and share insights with the team to improve the service.
Sword is an AI healthcare company pioneering AI-native care programs for musculoskeletal and other health issues, aiming to heal billions. Backed by 59 clinical studies, 43 patents, and over $500 million from leading investors, it serves more than 1 million members across three continents with a culture of innovation and clinical excellence.