Provide professional customer service via phone, email, and live chat, aiming to answer calls within three rings and emails within two hours.
Manage escalated issues, provide accurate product, lead-time, and delivery information, and recommend alternatives when needed.
Collaborate with Order Entry, Accounting, Purchasing, Sales, and Operations to resolve enquiries and proactively monitor shipments.
Assist World provides remote virtual assistant and customer service staffing solutions for businesses. They offer a fully remote culture with employee-focused perks like birthday bonuses, monthly raffles, and flexible, tracker-free work environments.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Respond to customer questions via email and other platforms within 24 hours, fully resolving issues within 3 working days.
Manage and organize support tickets, review orders in Shopify, and coordinate with the 3PL team on fulfillment and shipping.
Advocate for customers by solving real problems, not just closing tickets, and spot recurring issues to suggest improvements.
SolarBalls is a media brand creating animated content for a young, internet-native audience. As part of Telos Media, the team is small and customer-focused, valuing genuine human interactions over rigid policies.