Shape customer experience strategy by uncovering friction points across the customer journey using data and insights.
Diagnose root causes of customer contact and churn, translating findings into actionable recommendations for product and process improvements.
Collaborate cross-functionally with Product, Engineering, Operations, and Risk to prioritize and implement high-impact changes.
Plooto is an all-in-one payment automation platform that helps businesses and accounting firms manage payables and receivables. With over 14,000 customers and a focus on building a reliable financial operations platform, the company values inclusion and impactful work.
Own customer payment investigations across multiple fiat rails and blockchains.
Trace payments from API call through internal systems to resolution.
Communicate findings clearly to customers, banks, and engineers.
Caliza provides commercial banking infrastructure and API for cross-border payments, holding USD accounts, and converting between fiat and stablecoins. The team has built financial infrastructure at companies like Visa, Nubank, and Flutterwave, and is backed by prominent investors.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.