Remote Customer service Jobs · Project Coordination

• Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
• Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
• Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.

Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, transforming operations and commercial strategy. The company is a fully remote team of over 650 members across 40+ countries, known for innovation and an inclusive culture.

• Review expense and timesheet coding, manage work orders, and provide customer follow-up support.
• Assist in developing and maintaining installation project schedules with optimized resource allocation.
• Conduct audits to ensure asset-to-tracker matches are correct and support customer implementation planning.

Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The Tenna team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.

• Act as primary point of contact for customer operational and configuration requests.
• Support implementations and deployments from initiation through production launch.
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.

Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.