5 results
Filters
Monitor social channels and promptly address client inquiries. Multitask and navigate across multiple social media platforms. Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency. Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range. Continuously enhance the client experience.
You will play a critical role in managing and resolving complex client issues that escalate to the highest levels within Wealthsimple. Build comprehensive client sentiment and social trend reports that capture and analyze key aspects of escalation root cause and trends. Collaborate with various stakeholders across functions to identify and address urgent issues, transform problems into solutions, and champion the client experience.
Bubble Skincare is hiring a Community CX Specialist to deliver exceptional day-to-day support to their most passionate brand fans, the Bubble ambassador community. This role combines warm, human connection with operational rigor by managing a high volume of inquiries, maintaining program quality standards, and surfacing community insights to shape strategy. You'll be the front line of the Bubble brand ensuring their community feels seen, supported, and celebrated.
As a Customer Advocacy Specialist, you'll use empathy and product expertise to solve complex complaints. Facilitating communication among partners, identifying root causes, and determining solutions. Not only help customers but improve the company, making products seamless. Drive improvement as the Voice of the Customer.