Design, develop, and deliver training programs for new Support hires and ongoing team development.
Collaborate with Support Leadership to assess training needs and measure effectiveness through performance outcomes.
Stay close to frontline Support by regularly handling tickets to keep training grounded in real workflows.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. They raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.